At a Glance
- Tasks: Support digital services in Revenues & Benefits, ensuring system changes are implemented and understood.
- Company: Join a forward-thinking council focused on sustainability and community support.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and strong pension scheme.
- Other info: Be part of a team that values collaboration and innovation for service improvement.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in Revenues & Benefits, software testing, and creating clear documentation.
The predicted salary is between 32061 - 33699 £ per year.
Designated Workplace: 52 Derby Street, Ormskirk, L39 2DF
Designated Workstyle: Flexible Office Based Worker
Salary: £32,061 to £33,699 per annum
Post Type: Full Time
Hours: 36 per week
Tenure: Permanent
Published: Monday 22 June 2026
Closing Date: 23.59 hours BST on Sunday 05 July 2026
Reference: HR-0103-26
Why Us? It’s an exciting time to join West Lancs as we deliver our ambitious Vision and Priorities for the borough. With a focus on environmental sustainability, generating economic prosperity, supporting inclusive and healthy communities, and ensuring a financially resilient Council, we’re looking for great people to help shape what comes next. You’ll be joining an organisation that puts its customers first, takes responsibility, and works together with a positive, can-do attitude—always looking for better ways to deliver for our communities.
Your Role: As a Revenues & Benefits Systems & Compliance Support Officer, you will play a key supporting role in the delivery of digital services within our Revenues & Benefits team, helping to ensure that system changes are effectively implemented, understood and embedded across the service. Working with colleagues across the services, you will help ensure that key business systems are maintained, improved and used effectively. A central part of your role will be supporting user acceptance testing (UAT), ensuring updates and new functionality are fully tested, documented and successfully implemented. This includes planning and executing test scripts, recording outcomes, and identifying tracking issues to resolution to ensure system changes meet operational and compliance requirements. You will be responsible for producing and maintaining high-quality, user-friendly documentation including work instructions, process guides and training materials. Ensuring that these are accurate, accessible and kept up to date in line with legislative and system changes. Alongside this, you will support the development and delivery of training for both new and existing staff, helping colleagues confidently use systems and adapt to changes. You will play an important role in translating technical system updates into clear, practical guidance, supporting colleagues across the services to adopt new processes and ways of working. This role also contributes to wider service improvement and digital transformation, supporting key operational activities such as system upgrades and the annual billing process, including occasional out-of-hours work where required to support the successful delivery of critical statutory functions.
About You: We are looking for a motivated and detail-oriented individual with experience in a Revenues & Benefits environment and a passion for improving systems and processes. You will bring:
- Experience working within a Revenues & Benefits service, with knowledge of Council Tax, NNDR, Housing Benefit and Council Tax Support legislation
- Strong understanding of systems such as Northgate Revenues & Benefits and Civica EDM (desirable)
- Experience in software testing, including user acceptance testing and following test scripts
- Proven ability to produce clear, concise written documentation such as guides and work instructions
- Experience developing training materials or supporting colleagues with system or process queries
You will also demonstrate:
- Excellent attention to detail and organisational skills
- Strong written and verbal communication skills, with the ability to explain technical information clearly
- Ability to manage workloads, prioritise tasks, and meet deadlines
- Good problem-solving skills and the ability to identify and escalate issues appropriately
You will be a team player with a positive, customer-focused approach, able to adapt to change and contribute ideas to improve services and processes.
Benefits: We’re a friendly and supportive employer, offering a range of benefits to help you balance work and life:
- Competitive salary
- Generous annual leave
- Flexible working
- Strong pension scheme
- Support for your development
Additional Information: The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check. If you are disabled or your last employer was the armed forces and you meet all the essential criteria of the post, you will be guaranteed an interview.
Revenues & Benefits Systems & Compliance Support Officer in Ormskirk employer: West Lancashire Borough Council
West Lancs is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible working arrangements and a competitive salary. With a strong commitment to employee development and a focus on delivering meaningful services to the community, you will have the opportunity to grow professionally while contributing to the borough's ambitious vision for sustainability and prosperity.
Contact Details:
West Lancashire Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Systems & Compliance Support Officer in Ormskirk
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
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We think you need these skills to ace Revenues & Benefits Systems & Compliance Support Officer in Ormskirk
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at West Lancashire Borough Council. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at West Lancashire Borough Council
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
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Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with West Lancashire Borough Council’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
