At a Glance
- Tasks: Lead and optimise Revenues & Benefits systems, ensuring compliance and high performance.
- Company: Join a forward-thinking council dedicated to community service and digital transformation.
- Benefits: Competitive salary, generous leave, flexible working, and strong pension scheme.
- Other info: Opportunity for professional development and a commitment to continuous improvement.
- Why this job: Make a real impact in a vital role that supports your community.
- Qualifications: Extensive experience in Revenues & Benefits and strong leadership skills required.
The predicted salary is between 44075 - 47181 £ per year.
Your Role
As the Revenues & Benefits Systems & Compliance Lead Officer, you will undertake a pivotal leadership role at the heart of the service, ensuring the systems and processes that support critical statutory functions remain robust, compliant and high performing. You will lead on the configuration, maintenance and continuous development of Revenues & Benefits systems, ensuring optimisation, stability and compliance with legislative and regulatory requirements, while supporting accurate processing across Council Tax, NNDR, Housing Benefits and Council Tax Support.
You will take responsibility for implementing legislative changes, system updates, patches and releases, ensuring all changes are thoroughly tested, documented and communicated to operational teams. Acting as the key point of contact for all system and technical matters, you will work closely with ICT, software suppliers and service managers to resolve issues, deliver upgrades and support ongoing digital transformation.
A key part of the role includes leading critical processes such as year‑end billing and annual updates, ensuring successful delivery of statutory functions, including out‑of‑hours working when required. The role goes beyond system management, with a strong focus on continuous improvement and transformation. You will analyse system performance, identify risks and inefficiencies, and drive enhancements that improve outcomes for both customers and staff. Ensuring data integrity, audit compliance and the production of accurate and timely management information will be central to your responsibilities.
An important aspect of the role is supporting and developing others. You will lead on the development of training, guidance and working procedures, providing technical advice and ensuring staff are confident and capable in their use of systems. Working collaboratively across services, you will help shape a resilient, efficient and digitally enabled Revenues & Benefits service.
About You
We are looking for a highly skilled and motivated professional with strong leadership capability and extensive experience within a Revenues & Benefits environment. You will bring:
- Significant experience working within Revenues & Benefits, with detailed knowledge of Council Tax, NNDR and Housing Benefits legislation
- A strong understanding of systems, configuration and system‑led service delivery
- Experience in interpreting complex technical or legislative changes, translating them into system updates, upgrades and testing activities
- Proven ability to analyse performance data and produce meaningful management information and reports
- Experience of developing procedures, documentation and training materials
Ideally, you will also hold an IRRV Technician qualification (or equivalent) and have experience working with a range of ICT systems and software platforms. You will also demonstrate:
- Strong leadership skills with the ability to manage and motivate a team
- Excellent communication and influencing skills, with the ability to engage stakeholders at all levels
- High levels of organisation, attention to detail and the ability to manage competing priorities
- Strong problem‑solving skills, with the ability to identify risks and implement effective solutions
- A proactive and adaptable approach, with a passion for continuous improvement and driving change
You will be confident working in a fast‑paced, high‑risk service environment and committed to delivering high‑quality, customer‑focused outcomes.
Benefits
We offer a competitive salary, generous annual leave, flexible working, a strong pension scheme and support for your development.
Equal Opportunities
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will be guaranteed an interview. The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
Revenues & Benefits Systems & Compliance Lead Officer in Ormskirk employer: West Lancashire Borough Council
As a leading employer in Ormskirk, we pride ourselves on fostering a supportive and dynamic work environment for our Revenues & Benefits Systems & Compliance Lead Officer. With a focus on employee development, flexible working arrangements, and a commitment to continuous improvement, we empower our staff to excel in their roles while ensuring compliance and high performance in critical statutory functions. Our competitive salary and generous benefits package further enhance the rewarding experience of working with us.
Contact Details:
West Lancashire Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Systems & Compliance Lead Officer in Ormskirk
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
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Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like West Lancashire Borough Council looking for candidates who are engaged and informed.
We think you need these skills to ace Revenues & Benefits Systems & Compliance Lead Officer in Ormskirk
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at West Lancashire Borough Council. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at West Lancashire Borough Council
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with West Lancashire Borough Council’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
