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- Tasks: Provide efficient admin support and manage land charge functions in a fast-paced environment.
- Company: Join the Business Support Team at West Lancashire Borough Council.
- Benefits: Gain valuable experience, develop skills, and contribute to community projects.
- Why this job: Make a real difference while enhancing your customer service and organisational skills.
- Qualifications: Strong admin skills, attention to detail, and ability to work under pressure.
- Other info: Exciting opportunity for career growth in a supportive team.
The predicted salary is between 24000 - 28000 £ per year.
Are you interested in joining our Business Support Team here at West Lancashire Borough Council? Do you have excellent administration skills with a high level of attention to detail? Are you passionate about delivering an excellent customer service? If the answer to these questions is 'yes', we would love to hear from you.
We are currently seeking a Planning Support and Land Charges Officer who is looking for a new challenge in a very fast paced role within our Business Support Team. You will be responsible for providing an efficient and effective administrative support service to the teams within Business Support.
You will support the Local Land Charges Programme working in partnership with the HM Land Registry, that will deliver a single digital Local Land Charges Register for England and Wales, to standardise and migrate local land charges register information to one accessible place.
The main duties will consist of:
- To administer the range of land charge functions, to provide information in response to Land Charge Search enquiries within the deadlines set and deal with any correspondence arising from the replies.
- To process payments for fees and charges and any refunds and maintain a suitable record of transactions in accordance with any Council regulations.
- To collate data and produce statistical information as directed, ensuring the accurate input and maintenance of designated management information systems in relation to Planning, Building Control and Land Charge Searches.
- To handle and reply to applications for Official Searches in the Land Charges Register and resolve customer enquiries.
- To process the various types of searches received to completion including LLC1, Con29 and personal searches in line with Government guidelines.
- Processing of Planning and Building Control applications, notifications, and Enforcement complaints.
Your key skills will include:
- You will be a team player and will have the ability to work with minimal supervision.
- You will possess excellent organisational skills, work methodically, be able to prioritise your own workload, work under pressure and meet multiple deadlines.
- Your communication skills will be paramount when liaising with members of the public, Senior Managers, Elected Members, and staff members across the organisation.
- You will be able to collate data to ensure the accurate input and maintenance of designated management information systems including Uniform and the GIS mapping system.
- You will have excellent ICT skills including the ability to use Word, Excel, Outlook, and other bespoke ICT packages as required.
You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.
If you are looking for a new and exciting challenge and want to be part of our multi-disciplinary Business Support Service, we would love to hear from you.
Planning & Land Charges Support Specialist in Ormskirk employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning & Land Charges Support Specialist in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your attention to detail and customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the Planning & Land Charges Support Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Planning & Land Charges Support Specialist in Ormskirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Use keywords from the job description, like 'administration skills' and 'customer service', to show we’re on the same page.
Show Off Your Attention to Detail: Since attention to detail is key for this role, double-check your application for any typos or errors. A clean, well-organised application reflects your ability to maintain high standards in your work.
Be Personable: When writing your cover letter, let your personality shine through! We want to see your passion for delivering excellent customer service, so don’t be afraid to share a bit about why you’re excited about this opportunity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Make sure you understand the role of a Planning & Land Charges Support Specialist. Familiarise yourself with local land charges, the types of searches you'll be processing, and the importance of customer service in this role. This knowledge will help you answer questions confidently.
✨Show Off Your Skills
Highlight your excellent administration skills and attention to detail during the interview. Prepare examples of how you've successfully managed multiple tasks or met tight deadlines in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly. You might be asked how you would handle customer enquiries or liaise with different stakeholders, so think through your responses and maybe even role-play with a friend.
✨Be Ready for Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle specific challenges related to land charge functions or customer service issues. This will show that you're proactive and ready to tackle the responsibilities of the job.