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- Tasks: Provide top-notch admin support across various teams and help improve customer service.
- Company: Join the West Lancashire Borough Council's dynamic Business Support Team.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Be part of a team that values your input and fosters continuous improvement.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 20000 - 25000 £ per year.
Are you interested in joining our Business Support Team here at West Lancashire Borough Council? Are you passionate about delivering excellent customer service? Do you have excellent administration skills with a high level of attention to detail? If the answer to these questions is 'yes' we would love to hear from you.
We are looking for an experienced Business Support Officer who is interested in a new challenge in a fast-paced role within our Business Support Team. You will be responsible for providing an efficient and effective administrative support service to several operational teams within the organisation. These teams will include Environmental Services, Planning and Regulatory Services, Housing and Corporate and Customer Services. The administrative tasks will include Right to Buy and Insolvency, Environmental Services, Housing, Legal, HR and supporting the customer feedback process.
Key Skills and Responsibilities
- Inputting and extracting data using a range of management information systems, to support with the processing of purchase orders/invoices and working to strict deadlines to ensure that the work is completed in a timely manner.
- Collating data to support with performance management.
- Retrieving files from the basement including filing and co-ordinating of files.
- Responding to telephone, written enquiries and electronically delivered queries ensuring that the appropriate information and advice is provided.
- Excellent ICT skills, including the ability to use Word, Excel, Outlook and other ICT packages as required.
- Excellent communication skills both verbally and in writing, liaising with members of the public, senior managers, and staff members within the organisation.
- Excellent organisational skills, work methodically, be able to prioritise your workload and meet multiple deadlines.
- Ability to work as a team player and use your initiative with minimal supervision.
- Demonstrate a resilient and positive attitude with the ability to contribute constructive ideas to the team to support continuous improvement.
Culture and Standards
The post holder will support the development of a positive organisational culture that is outward looking, evidence based, and customer focused. You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.
If you are looking for a new and exciting challenge and want to be part of our multi-disciplinary business support service, we would love to hear from you.
Part Time Business Support Officer in Ormskirk employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Business Support Officer in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a role like the Business Support Officer. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the council and its services. Familiarise yourself with their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and the public, being articulate and confident is key. Try mock interviews with friends or family to get comfortable with your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Business Support Team at West Lancashire Borough Council.
We think you need these skills to ace Part Time Business Support Officer in Ormskirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how you can bring your unique flair to our Business Support Team!
Show Off Your Skills: Don’t hold back on showcasing your excellent administration and ICT skills. Mention specific software you’re familiar with, like Word and Excel, and give examples of how you've used them in past roles. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Officer. Familiarise yourself with the key responsibilities mentioned in the job description, like data management and customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Highlight your administration skills and ICT proficiency during the interview. Be ready to discuss specific examples where you've used tools like Word and Excel effectively. This will demonstrate your capability to handle the tasks required for the role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions related to customer service and teamwork. Practising your responses will help you feel more at ease and articulate during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the organisation.