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- Tasks: Provide top-notch admin support across various teams and manage data efficiently.
- Company: Join the dynamic Business Support Team at West Lancashire Borough Council.
- Benefits: Gain valuable experience, develop skills, and contribute to community services.
- Why this job: Be part of a team that values customer service and continuous improvement.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
Are you interested in joining our Business Support Team here at West Lancashire Borough Council? Are you passionate about delivering excellent customer service? Do you have excellent administration skills with a high level of attention to detail? If the answer to these questions is 'yes' we would love to hear from you.
We are looking for an experienced Business Support Officer who is interested in working in a fast-paced role within our Business Support Team. You will be responsible for providing an efficient and effective administrative support service to several operational teams within the organisation, whose administrative functions have been assigned to Business Support. These teams will include Environmental Services, Housing, Planning and Regulatory Services and Corporate and Customer Services.
The key skills you will demonstrate within this role are:
- Inputting and extracting data using a range of management information systems, to support with the processing of purchase orders/invoices and working to strict timescales, to ensure that the work is completed in a timely manner. This will also include collating data to support with performance management.
- To respond to telephone, written enquiries and electronically delivered queries ensuring that the appropriate information and advice is provided.
- Retrieving of files from the basement, off site storage, including filing and co-ordinating of files.
- You will need excellent ICT skills, including the ability to use Word, Excel, Outlook and other ICT packages as required.
- Excellent communication skills both verbally and in writing, liaising with members of the public, senior managers, and staff members within the organisation.
- Excellent organisational skills, work methodically, be able to prioritise your workload, work under pressure and meet multiple deadlines.
- You will be a team player and will have the ability to use your initiative and work with minimal supervision.
- Demonstrate a resilient and positive attitude with the ability to contribute constructive ideas to the team to support continuous improvement.
The post holder will support the development of a positive organisational culture that is outward looking, evidence based, and customer focused. You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.
If you are looking for a new and exciting challenge and want to be part of our multi-disciplinary business support service, we would love to hear from you.
Multi-Team Admin & Data Support Specialist in Ormskirk employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Team Admin & Data Support Specialist in Ormskirk
✨Tip Number 1
Get to know the company! Research West Lancashire Borough Council and its Business Support Team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various teams and the public, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or tight deadlines in the past. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at West Lancashire.
✨Tip Number 4
Apply through our website! We want to make it easy for you to connect with us. Submitting your application directly through our platform ensures it gets to the right people quickly, so don’t miss out on this opportunity!
We think you need these skills to ace Multi-Team Admin & Data Support Specialist in Ormskirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show that you understand what we’re looking for.
Show Off Your Admin Skills: Since this role is all about administration, don’t hold back on showcasing your organisational skills. Mention specific tools or systems you’ve used in the past that relate to data management and customer service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Multi-Team Admin & Data Support Specialist. Familiarise yourself with the key skills mentioned in the job description, such as data inputting and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your ICT Skills
Since excellent ICT skills are crucial for this position, be prepared to discuss your experience with Word, Excel, and Outlook. You might even want to bring examples of how you've used these tools effectively in previous roles. This will demonstrate your capability and readiness to hit the ground running.
✨Prepare for Customer Service Scenarios
Given the emphasis on delivering excellent customer service, think of specific examples from your past experiences where you handled customer inquiries or resolved issues. Practising these scenarios will help you articulate your approach during the interview and highlight your communication skills.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you prioritise tasks and manage your workload under pressure. Consider sharing a time when you successfully met multiple deadlines or improved a process, as this will showcase your initiative and problem-solving skills.