At a Glance
- Tasks: Support leasehold management and provide expert advice to customers for a seamless home-ownership experience.
- Company: Join West Lancs Borough Council, committed to community and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work-life balance.
- Other info: Be part of a positive culture with opportunities for personal development.
- Why this job: Make a real difference in people's lives through effective leasehold management.
- Qualifications: Strong knowledge of leasehold legislation and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
West Lancs Borough Council is seeking a dedicated and experienced Leasehold Officer to join us on a permanent, full‑time basis to ensure compliance, customer satisfaction and the efficient management of West Lancashire's Leasehold and Shared Ownership properties.
Responsibilities
- Support the Leasehold Manager in day‑to‑day work related to all leasehold and shared ownership matters.
- Provide specialist advice, guidance and support to customers, including staircasing, lease queries and resales, to ensure a seamless home‑ownership experience.
- Work closely with the Sundry Debtors and Legal teams to proactively manage service charge arrears.
- Collaborate with wider housing teams to resolve lease‑holder enquiries and provide clear, informed guidance.
- Maintain a customer‑focused approach with strong analytical skills and the ability to deliver clear guidance.
- Support the development of a positive organisational culture, adhering to the Council's Expected Behavioural Standards and providing courteous customer care.
Qualifications
- Strong understanding of leasehold and shared ownership legislation.
- Excellent communication skills.
- Ability to work with multiple stakeholders.
- Detail‑oriented approach and good analytical skills.
Benefits
- Competitive salary.
- Generous annual leave entitlement.
- Local Government Pension Scheme.
- Work‑life balance policies.
- Support for personal development.
Leasehold & Shared Ownership Officer in Ormskirk employer: West Lancashire Borough Council
West Lancs Borough Council is an excellent employer, offering a supportive work environment that prioritises customer satisfaction and compliance in managing Leasehold and Shared Ownership properties. With a commitment to employee growth through personal development support and a generous benefits package including a competitive salary and local government pension scheme, we foster a positive organisational culture that values teamwork and strong communication. Join us in making a meaningful impact in the community while enjoying a healthy work-life balance.
Contact Details:
West Lancashire Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold & Shared Ownership Officer in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with leasehold and shared ownership. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold legislation and customer service best practices. We want you to shine when discussing how you can enhance the home-ownership experience!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've tackled complex leaseholder queries in the past. We love candidates who can think critically and provide clear guidance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values.
We think you need these skills to ace Leasehold & Shared Ownership Officer in Ormskirk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with leasehold and shared ownership matters. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Off Your Communication Skills:Since this role involves providing guidance and support to customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Analytical Skills:We’re looking for someone detail-oriented with strong analytical skills. In your application, give examples of how you’ve used these skills in past roles, especially in managing service charge arrears or resolving leaseholder enquiries.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at West Lancs Borough Council!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Leasehold Legislation
Make sure you brush up on your understanding of leasehold and shared ownership legislation before the interview. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position and have done your homework.
✨Showcase Your Customer Service Skills
Since this role involves providing guidance and support to customers, prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to maintain a customer-focused approach and how you’ve resolved issues effectively.
✨Prepare for Stakeholder Collaboration
Think about times when you've worked with multiple stakeholders. Be ready to discuss how you navigated those relationships and what strategies you used to ensure clear communication and collaboration. This will demonstrate your ability to work well within a team.
✨Demonstrate Analytical Skills
As the role requires a detail-oriented approach, be prepared to discuss how you analyse information and make decisions based on data. Bring examples of how your analytical skills have led to successful outcomes in previous roles, especially in managing service charge arrears or similar tasks.
