At a Glance
- Tasks: Be the first point of contact for customer enquiries and provide excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer support.
- Benefits: Flexible working hours and a supportive team environment.
- Other info: Exciting opportunity for growth in a busy, customer-focused setting.
- Why this job: Make a real difference by helping customers and solving their queries.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Job Opportunity
Do you……. Enjoy working in a busy, customer focused environment? Have a passion for delivering excellent customer service? Want a new and exciting challenge? If the answer to these questions is "yes", this could be the perfect opportunity for you!
Responsibilities
- Be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale.
- Respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.
- Act as an advocate and deal sympathetically and empathetically with a wide range of customers.
- Work as a team player and under minimal supervision.
Qualifications & Requirements
- Excellent communication skills.
- Flexible in approach to working hours to meet the needs of the service provided between 8.30am and 5.30pm Monday to Friday.
So, if you think you are up to the challenge, we would love to hear from you.
Customer Services Assistant x2 in Ormskirk employer: West Lancashire Borough Council
Join our dynamic team in Skelmersdale, where we prioritise a supportive work culture that values excellent customer service and teamwork. As a Customer Services Assistant, you'll benefit from flexible working hours, opportunities for professional growth, and the chance to make a real difference in the community by assisting a diverse range of customers. We are committed to fostering an inclusive environment that encourages personal development and job satisfaction.
Contact Details:
West Lancashire Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant x2 in Ormskirk
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested and ready to be that first point of contact for customers.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you respond empathetically and confidently when dealing with real customers.
✨Tip Number 3
Be flexible! Highlight your willingness to adapt to different working hours. Mentioning your availability during the interview can set you apart as a candidate who’s ready to meet the needs of the service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Customer Services Assistant x2 in Ormskirk
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tweak your CV and cover letter to reflect the specific requirements of the Customer Services Assistant role. We appreciate when candidates take the time to connect their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward. We love clear communication, so make sure your points are easy to understand and get straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Lancashire Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Assistant. Familiarise yourself with the services offered by the Council and think about how you can contribute to delivering excellent customer service.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or provided helpful information, and be ready to share these stories.
✨Demonstrate Empathy and Teamwork
In your interview, highlight your ability to empathise with customers and work well in a team. Prepare to discuss times when you've dealt with difficult customers or collaborated with colleagues to achieve a common goal.
✨Be Flexible and Adaptable
The job requires flexibility in working hours, so be prepared to discuss your availability and willingness to adapt. Share any experiences where you've successfully adjusted to changing circumstances or worked outside of your usual hours.
