At a Glance
- Tasks: Be the friendly face of our Customer Services team, helping customers with their enquiries.
- Company: Join a supportive local council dedicated to excellent customer service.
- Benefits: Enjoy competitive pay, generous leave, and a great work-life balance.
- Other info: Flexible working hours and opportunities for personal growth await you!
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
PLEASE NOTE, THIS IS A TEMPORARY POST UNTIL MARCH 2027.
Enjoy working in a busy, customer focused environment? Want a new and exciting challenge? If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team. You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers. You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
We pride ourselves on being a friendly, supportive employer and offer a range of benefits designed to suit your needs. These include a competitive salary, generous annual leave entitlement, access to the Local Government Pension Scheme, work–life balance policies, and opportunities for personal development.
So, if you think you are up to the challenge, we would love to hear from you. Apply Online by clicking the Apply Online button above. If you require further information or your application will not submit then please call 01695 577177 or email recruitment@westlancs.gov.uk.
The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will be guaranteed an interview.
Customer Services Assistant in Ormskirk employer: West Lancashire Borough Council
As a Customer Services Assistant in Skelmersdale, you will thrive in a dynamic and customer-centric environment where your contributions are valued. We offer a supportive work culture with a competitive salary, generous leave, and access to the Local Government Pension Scheme, ensuring a healthy work-life balance and opportunities for personal growth. Join us to make a meaningful impact while enjoying the benefits of working for a friendly and dedicated employer.
Contact Details:
West Lancashire Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Ormskirk
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Assistant, you'll need to be clear and empathetic. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be flexible and open-minded! The job requires adaptability, so highlight your willingness to work varied hours and tackle different challenges during your interview.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to engage with our digital platforms.
We think you need these skills to ace Customer Services Assistant in Ormskirk
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure to read the job description thoroughly. We want to see how your skills and experiences align with what we're looking for, so highlight those in your application!
Show Off Your Customer Service Skills:Since this role is all about customer service, make sure to include examples of how you've successfully dealt with customers in the past. We love hearing about your experiences and how you’ve made a difference!
Be Yourself:We’re looking for genuine individuals who can connect with our customers. Don’t be afraid to let your personality shine through in your application – it helps us get to know you better!
Apply Through Our Website:Make sure to apply online through our website! It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at West Lancashire Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Assistant role. Familiarise yourself with the key responsibilities, such as responding to customer enquiries and providing information about services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a Customer Services Assistant, excellent communication is crucial. Prepare examples of how you've effectively communicated with customers in the past. Think about situations where you had to deal with difficult customers or provide clear information, and be ready to share these stories.
✨Demonstrate Empathy and Flexibility
In this role, you'll need to handle a wide range of customer emotions. Be prepared to discuss how you approach empathetic communication and adapt to different customer needs. Highlight any experiences where you've successfully navigated challenging interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the Customer Services team. It’s a great way to leave a positive impression!
