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- Tasks: Be the friendly face and voice for customer enquiries at our busy front desk and call centre.
- Company: Join a dynamic team dedicated to delivering top-notch customer service.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers and providing essential services.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting challenge in a fast-paced environment with room for career advancement.
The predicted salary is between 22000 - 26000 £ per year.
Do you enjoy working in a busy, customer focused environment? Do you have a passion for delivering excellent customer service? Do you want a new and exciting challenge? If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team. You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, and have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers. You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
So, if you think you are up to the challenge, we would love to hear from you.
Customer Experience Advisor - Front Desk & Call Centre in Ormskirk employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Front Desk & Call Centre in Ormskirk
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during interviews. It’ll help you connect with the team and demonstrate your passion for customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of customers, role-play different scenarios with friends or family. This will help you feel more confident when responding to enquiries.
✨Tip Number 3
Be flexible and open-minded! The job requires adaptability, so be ready to discuss how you can handle changing situations and work hours. Show that you’re willing to go the extra mile for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Customer Experience Advisor - Front Desk & Call Centre in Ormskirk
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to creating a positive experience!
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that align with the job description. We want to see how you fit into our busy Customer Services team, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and suitability for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer enquiries in the past, especially in busy environments. This shows you understand the role and can handle the pressure.
✨Showcase Your Communication Skills
Since you'll be the first point of contact, practice clear and concise communication. During the interview, demonstrate your ability to listen actively and respond empathetically. This will highlight your suitability for dealing with a diverse range of customers.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to adapt to different working hours. Show that you're flexible and can meet the needs of the service, which is crucial for this role.
✨Team Player Attitude
Emphasise your ability to work well in a team. Share experiences where you've collaborated with others to achieve a common goal, as this will resonate well with the hiring team looking for a supportive colleague.