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- Tasks: Lead a dynamic team to deliver top-notch business support services.
- Company: Join a vibrant council committed to quality and customer focus.
- Benefits: 12-month fixed-term role with opportunities for growth and development.
- Why this job: Make a real difference by enhancing service delivery and team performance.
- Qualifications: Strong organisational skills and experience in team leadership required.
- Other info: Exciting challenge with a supportive environment for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview: This is a 12‑month fixed-term post. Are you an organised, motivated and confident person with a passion for delivering high‑quality business support services? We are looking for a Business Support Team Leader to join our busy and dynamic team, helping us provide an efficient, flexible and customer‑focused service across the Council.
Responsibilities: As a key member of the Business Support function, you will provide effective line management to a team of Business Support Officers and Business Support Assistants, supervise and motivate staff to ensure the smooth delivery of administrative and operational support. You will manage workloads, allocate tasks, and maintain high standards of accuracy, confidentiality, and service quality.
Requirements / Skills:
- Excellent organisational skills, with a commitment to providing a quality service and attention to detail.
- The ability to use your initiative, prioritise your own workload, work under pressure and meet tight deadlines.
- Experience of supervising and leading a team on a day-to-day basis to ensure timely completion of tasks, taking positive action to ensure that the Council meets its statutory responsibilities and customer expectations.
- Effective decision making and problem solving, being able to identify a range of appropriate solutions to issues and problems.
- The ability to allocate work, monitor staff workloads and plan staff resources effectively, to ensure the provision of a resilient and flexible service.
- To seek to continuously improve the performance of the team and service through implementation of changes on a regular basis, with a resilient and positive attitude.
- Recruitment, induction, supervision, the monitoring of sickness including formal meetings, and development of less experienced colleagues in the performance of more complex tasks to facilitate the achievement of individual and team performance and development objectives.
If you are looking for a new and exciting challenge and have the relevant experience, we would love to hear from you.
Important information for internal applicants: Internal applicants wishing to apply for this post as a secondment must obtain prior approval from their Line Manager before submitting an application.
For an informal discussion about this position, please contact Tracy Gilligan, Business Support Manager on 01695 583229.
Business Support Team Leader in Ormskirk employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Business Support Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and problem-solving. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed workloads and improved team performance in the past. This will demonstrate your ability to lead effectively and meet tight deadlines.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Support Team Leader in Ormskirk
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your excellent organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, especially under pressure!
Demonstrate Leadership Experience: Since this role involves supervising a team, share your past experiences leading and motivating others. We’re keen to know how you’ve helped your team meet deadlines and achieve their goals.
Be Detail-Oriented: Attention to detail is key for us! When writing your application, double-check for any typos or errors. Show us that you can maintain high standards of accuracy in your work.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at West Lancashire Borough Council
✨Show Off Your Organisational Skills
As a Business Support Team Leader, you'll need to demonstrate your excellent organisational skills. Prepare examples of how you've effectively managed workloads and prioritised tasks in previous roles. This will show that you can handle the demands of the position.
✨Highlight Your Leadership Experience
Make sure to discuss your experience in supervising and leading teams. Share specific instances where you motivated staff or improved team performance. This will help the interviewers see that you have what it takes to lead their Business Support Officers and Assistants.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your decision-making and problem-solving abilities. Think of scenarios where you identified issues and implemented effective solutions. This will showcase your ability to think on your feet and manage challenges.
✨Demonstrate a Customer-Focused Mindset
Since the role is about delivering high-quality business support services, be prepared to discuss how you've ensured customer satisfaction in past roles. Share examples of how you've gone above and beyond to meet customer expectations, as this aligns with the Council's goals.
