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- Tasks: Provide essential admin support and deliver excellent customer service in a fast-paced environment.
- Company: Join the West Lancashire Borough Council's dynamic Business Support Team.
- Benefits: Gain valuable experience, develop skills, and contribute to community services.
- Why this job: Be part of a team that makes a real difference in local services.
- Qualifications: Strong admin skills, attention to detail, and customer service experience required.
- Other info: Exciting opportunity for growth in a supportive and collaborative culture.
The predicted salary is between 24000 - 28000 £ per year.
Are you interested in joining our Business Support Team here at West Lancashire Borough Council? Are you passionate about delivering an excellent customer service? We are currently seeking a full time temporary Business Support Assistant who is looking for a new challenge in a very fast-paced role within our Business Support Team.
You will be responsible for providing a wide range of administrative and clerical support to meet the demands within Planning and Regulatory Services, Environmental Services, and Housing, whose administrative functions have been assigned to Business Support. You will need to be a team player and work collaboratively with colleagues, management, and customers to ensure service-related enquiries are dealt with in an efficient and effective manner.
Some of the key duties will include:
- Opening/scanning of incoming post and uploading documents to electronic files.
- Dealing with telephone, written and electronic customer enquiries that are received ensuring that appropriate information and advice is provided and the queries are dealt with accordingly.
- Inputting and extracting data using a range of management information systems, working to strict deadlines, to ensure the work is completed in a timely manner.
- Ensuring that the data you are responsible for is up to date, accurate and reliable.
- Demonstrating excellent administrative skills with a high level of attention to detail and some experience of working within a customer-facing environment.
- Possessing good ICT skills, including the ability to use Microsoft applications in particular Word, Excel and Outlook, and other ICT packages as required.
- Demonstrating a resilient and positive attitude with the ability to contribute constructive ideas to the team to support continuous improvement.
The post holder will support the development of a positive organisational culture that is outward looking, evidence based and customer focused. You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.
If you are looking for a new and exciting challenge and want to be part of our centralised business support service, we would love to hear from you.
Business Support Assistant in Ormskirk employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant in Ormskirk
✨Tip Number 1
Get to know the company! Research West Lancashire Borough Council and their Business Support Team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your ICT skills! Make sure you're comfortable using Microsoft Word, Excel, and Outlook. You might even want to do a quick refresher course or tutorial online to ensure you're up to speed before the interview.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Business Support Assistant in Ormskirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Assistant. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, don’t forget to include examples of how you've successfully handled customer enquiries in the past. We love a good story that showcases your skills!
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate a polished application that reflects your commitment to quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the key duties mentioned in the job description, such as handling customer enquiries and managing data. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you maintained a positive attitude and contributed to a team environment, as these qualities are essential for the position.
✨Brush Up on Your ICT Skills
Make sure you're comfortable using Microsoft Word, Excel, and Outlook, as well as any other relevant ICT packages. You might be asked to demonstrate your proficiency during the interview, so consider doing a quick refresher on these applications to ensure you're confident and ready to impress.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about the team dynamics, the challenges they face, or how they measure success in the role. Asking thoughtful questions shows your enthusiasm and helps you determine if the company culture aligns with your values.