Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage housing disrepair cases and ensure tenant safety with a focus on legal compliance.
- Company: Join West Lancs Council, dedicated to building inclusive and healthy communities.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a team that challenges the status quo for exceptional community outcomes.
- Why this job: Make a real difference in tenants' lives while shaping the future of your community.
- Qualifications: Strong admin skills, attention to detail, and a passion for tenant advocacy.
The predicted salary is between 30000 - 40000 £ per year.
Why Us? It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.
Your Role! The purpose of the Case Management Officer role is to ensure that all reports of housing disrepair, damp and mould, and other statutory hazards are managed efficiently, lawfully, and with a tenant centred approach. This role provides end to end case management for:
- Housing Conditions Claims (including pre‑action and legal claims)
- Repairs and hazard responses under Awaab’s Law
- HHSRS‑related hazards requiring urgent action
The role exists to ensure that the Council is supported in meeting its legal duties, responds within statutory timescales, maintains the safety of homes, reduces risk to tenants, and prevents escalation of issues into formal legal claims.
About You! You will bring strong administrative and organisational skills, with the ability to manage detailed case records, track correspondence, and ensure deadlines are consistently met. You will be highly proficient in handling documentation, updating systems accurately, and coordinating information between internal teams and external parties. Alongside this, you must have a genuine passion for supporting tenants and advocating for fair outcomes, particularly for those experiencing living conditions that affect them.
Housing Conditions Case Management Officer employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Conditions Case Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing conditions and case management. We recommend practising your responses with a friend or in front of the mirror to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Showcase your passion for tenant advocacy! During interviews, share specific examples of how you've supported tenants or resolved issues in the past. We want to see that genuine commitment to making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Conditions Case Management Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting tenants shine through. We want to see that you genuinely care about making a difference in people's lives, especially when it comes to housing conditions.
Be Organised: Make sure your application is well-structured and easy to read. Use headings, bullet points, and clear language to showcase your strong administrative skills. We appreciate candidates who can present information clearly and concisely.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific role of Housing Conditions Case Management Officer. Highlight relevant experience and skills that align with our vision and priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Conditions Case Management Officer. Familiarise yourself with Awaab’s Law and HHSRS-related hazards, as well as the legal duties of the council. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Skills
Prepare examples that highlight your strong administrative and organisational skills. Think about times when you've managed detailed case records or coordinated information effectively. Be ready to discuss how you ensure deadlines are met and how you handle documentation accurately.
✨Demonstrate Your Passion
West Lancs is looking for candidates who genuinely care about supporting tenants. Be prepared to share your motivations for wanting to work in this role and how you advocate for fair outcomes. This will help you connect with the interviewers on a personal level.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the council's vision, and how they measure success in this role. This shows that you're engaged and serious about contributing to their mission of delivering exceptional outcomes for the community.