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- Tasks: Assist customers with revenue and benefits enquiries in a busy call centre.
- Company: Join a friendly local council dedicated to excellent customer service.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and personal development support.
- Why this job: Be part of a supportive team making a real difference in the community.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Flexible working hours available to meet service needs.
The predicted salary is between 24000 - 36000 £ per year.
Do you…….
- Enjoy working in a busy, customer focused environment?
- Have a passion for delivering excellent customer service?
- Want a new and exciting challenge?
If the answer to these questions is \”yes\”, this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services Revenue & Benefits call handling team.
About You!
You will be the first point of contact for all revenue & benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council\’s revenue & benefit services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.
You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
What\’s in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
So, if you think you are up to the challenge, we would love to hear from you.
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Customer Service Assistant - Revenue & Benefits employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Revenue & Benefits
✨Tip Number 1
Familiarise yourself with the specific revenue and benefits services offered by the council. Understanding these services will help you answer customer queries more effectively and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Role-playing scenarios with friends or family can help you build confidence in responding empathetically and effectively to a variety of customer needs.
✨Tip Number 3
Showcase your flexibility and adaptability in previous roles. Be prepared to discuss examples where you've successfully adjusted to changing circumstances or worked outside of your usual hours to meet service demands.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying for the Customer Service Assistant position.
We think you need these skills to ace Customer Service Assistant - Revenue & Benefits
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: In your CV and cover letter, emphasise any previous customer service roles you have held. Provide specific examples of how you delivered excellent service and handled customer enquiries effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Express Flexibility and Teamwork: Mention your ability to work flexible hours and your experience as a team player. Highlight instances where you collaborated with others to achieve common goals or adapted to changing work environments.
How to prepare for a job interview at West Lancashire Borough Council
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering excellent service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customer situations. Think of a few scenarios where you successfully resolved issues or provided support, and be ready to discuss your approach and the outcomes.
✨Demonstrate Empathy and Understanding
Since the role requires dealing with a wide range of customers, it's crucial to showcase your ability to empathise. Practice articulating how you would handle sensitive enquiries and show that you can connect with customers on a personal level.
✨Be Flexible and Adaptable
Highlight your willingness to adapt to changing work patterns and hours. Discuss any past experiences where you had to adjust your schedule or approach to meet the needs of the service, as this will align with the company's expectations.