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- Tasks: Support vulnerable residents in maintaining their tenancies through effective communication and partnership.
- Company: Join West Kent, a passionate housing association dedicated to creating supportive living spaces.
- Benefits: Enjoy a generous pension, health cash plan, extra leave, and paid volunteer time.
- Why this job: Make a real difference in people's lives while working in a fun and compassionate environment.
- Qualifications: Excellent communication skills, knowledge of safeguarding, and a clean driving licence required.
- Other info: Applications must include a CV and completed application form; check our website for details.
The predicted salary is between 29000 - 39000 £ per year.
We are seeking a Tenancy Sustainment Officer responsible for managing Tenancy Sustainment plans and working with vulnerable residents who require additional support both from internal services and external partners to help to maintain their tenancies.
You'll need to have excellent communication and customer service skills, as well as lots of compassion. You'll have some knowledge of adult safeguarding and child protection protocols, welfare benefits, and providing support to vulnerable individuals and be able to work in partnership with external agencies such as local authorities, Social Care Services, Mental Health Services and the DWP to get the right help for residents who are struggling to manage their tenancies.
The successful candidate will also need a clean driving licence and the use of a car.
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing.
We will only consider applications submitted with a full CV and completed application form. Please read the job description for more information about the role. This can be found on our website - www.westkent.org/vacancies
Advert Closing Date: 9am on 28 July 2025
Interview Date: 5 August 2025
Locations
Tenancy Sustainment Officer in Sevenoaks, Kent employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Sevenoaks, Kent
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Sustainment Officer. Understanding the nuances of managing Tenancy Sustainment plans and the specific challenges faced by vulnerable residents will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Engaging with local authorities, Social Care Services, and Mental Health Services can provide you with insights and connections that may be beneficial when discussing your approach to partnership working in the role.
✨Tip Number 3
Prepare examples of how you've previously supported vulnerable individuals or managed complex situations. Being able to share real-life experiences will showcase your compassion and problem-solving skills, which are crucial for this position.
✨Tip Number 4
Research West Kent's values and mission. Aligning your personal values with those of the organisation will not only help you in the interview but also show your genuine interest in contributing to their vision of providing places to live and space to grow.
We think you need these skills to ace Tenancy Sustainment Officer in Sevenoaks, Kent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Tenancy Sustainment Officer. Highlight your relevant experience in managing tenancy plans and supporting vulnerable residents.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your communication skills, knowledge of safeguarding protocols, and any experience working with external agencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable individuals and your understanding of the role. Mention specific examples of how you've successfully supported residents in the past.
Follow Application Instructions: Ensure you submit a full CV along with the completed application form as specified. Double-check that all documents are included and that your application is submitted before the closing date.
How to prepare for a job interview at West Kent Housing Association
✨Show Your Compassion
As a Tenancy Sustainment Officer, you'll be working with vulnerable residents. Make sure to demonstrate your compassion and understanding during the interview. Share examples from your past experiences where you've supported individuals in need.
✨Know Your Safeguarding Protocols
Familiarise yourself with adult safeguarding and child protection protocols. Be prepared to discuss how you would handle sensitive situations and ensure the safety of residents. This knowledge will show that you're serious about the role.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated with various stakeholders in previous positions. Use specific examples to illustrate your ability to build relationships and work collaboratively.
✨Research External Partnerships
Understand the local agencies and services you might collaborate with, such as Social Care Services and Mental Health Services. Being knowledgeable about these partnerships will demonstrate your readiness to work in a multi-agency environment.
