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- Tasks: Support vulnerable residents in maintaining their tenancies through effective communication and partnership.
- Company: Join West Kent, a passionate housing association dedicated to creating supportive living spaces.
- Benefits: Enjoy a generous pension, health cash plan, extra leave, and paid volunteer time.
- Why this job: Make a real difference in people's lives while working in a compassionate and fun environment.
- Qualifications: Excellent communication skills, knowledge of safeguarding, and a clean driving licence required.
- Other info: Full CV and application form needed; apply by 28 July 2025.
The predicted salary is between 34714 - 48600 £ per year.
We are seeking a Tenancy Sustainment Officer responsible for managing Tenancy Sustainment plans and working with vulnerable residents who require additional support both from internal services and external partners to help to maintain their tenancies.
You’ll need to have excellent communication and customer service skills, as well as lots of compassion. You’ll have some knowledge of adult safeguarding and child protection protocols, welfare benefits, and providing support to vulnerable individuals and be able to work in partnership with external agencies such as local authorities, Social Care Services, Mental Health Services and the DWP to get the right help for residents who are struggling to manage their tenancies.
The successful candidate will also need a clean driving licence and the use of a car.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
We will only consider applications submitted with a full CV and completed application form. Please read the job description for more information about the role. This can be found on our website.
Advert Closing Date: 9am on 28 July 2025
Interview Date: 5 August 2025
Tenancy Sustainment Officer employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Sustainment Officer. Understanding the nuances of managing Tenancy Sustainment plans and the specific challenges faced by vulnerable residents will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Engaging with local authorities, Social Care Services, and Mental Health Services can provide you with insights and connections that may be beneficial when discussing partnerships in your interview.
✨Tip Number 3
Showcase your communication and customer service skills through role-play scenarios. Practising how to handle difficult conversations or support vulnerable individuals can prepare you for real-life situations you might encounter in this role.
✨Tip Number 4
Research the values and mission of West Kent. Being able to articulate how your personal values align with theirs during the interview will demonstrate your commitment to their vision and enhance your chances of landing the job.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Tenancy Sustainment Officer. Highlight key skills such as communication, compassion, and knowledge of safeguarding protocols in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous work with vulnerable individuals, partnerships with external agencies, and your understanding of welfare benefits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable residents and your alignment with the values of West Kent. Use specific examples from your past experiences to demonstrate your suitability for the role.
Follow Application Instructions: Ensure you submit a full CV along with the completed application form as specified. Double-check that all documents are included and formatted correctly before submitting your application through our website.
How to prepare for a job interview at West Kent Housing Association
✨Show Your Compassion
As a Tenancy Sustainment Officer, compassion is key. Be prepared to share examples from your past experiences where you've demonstrated empathy and understanding towards vulnerable individuals. This will highlight your suitability for the role.
✨Know Your Stuff
Familiarise yourself with adult safeguarding and child protection protocols, as well as welfare benefits. Being able to discuss these topics confidently will show that you are knowledgeable and ready to support residents effectively.
✨Demonstrate Communication Skills
Excellent communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated with external agencies or resolved conflicts.
✨Highlight Teamwork Experience
Since the role involves working with various external partners, be ready to discuss your experience in collaborative environments. Share specific instances where you worked alongside local authorities or social services to achieve positive outcomes.
