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- Tasks: Support tenants in maintaining their homes and build strong community ties.
- Company: Join a passionate housing association dedicated to making a difference.
- Benefits: Generous pension, health cash plan, flexible leave, and wellbeing support.
- Why this job: Make a real impact in people's lives while enjoying a fun and supportive work culture.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Flexible hybrid working with opportunities for personal growth and community engagement.
The predicted salary is between 39369 - 39369 £ per year.
We are looking for a Neighbourhood Housing Officer to work closely with tenants to ensure they can sustain their tenancies and maintain their homes to a good standard so we can fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards. You will be proactive and professional and be adept at tailoring your approach and service according to individual situations and circumstances.
You will use relevant tools, interventions and tenancy enforcement action, where necessary, to manage tenancy breaches, or anti-social behaviour. You will work with tenants to develop cohesive communities and areas where people want to and are proud to live. You will work in partnership with other agencies and third parties to support tenants who may have complex needs or a number of vulnerabilities.
You should be experienced in recognising and taking action in relation to any Domestic Abuse, Safeguarding concerns and Antisocial behaviour. You should have experience of and be confident to have challenging or difficult conversations in order to achieve the best possible solutions and outcomes.
You will be responsible for providing a full housing management service for a patch of approximately 650 properties, across the Sevenoaks District.
At West Kent, we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will be based in our Swanley Office. We offer a flexible approach to hybrid working, with employees attending the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community.
We will only consider applications submitted with a full CV and completed application form.
Advert Closing Date: 9am on 6 April 2026
Interview Date: 15 April 2026
Neighbourhood Housing Officer in Swanley employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer in Swanley
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky conversations! Brush up on your communication skills and practice handling difficult topics. Role-playing with a friend can help you feel more confident when discussing sensitive issues during interviews.
✨Tip Number 3
Show off your community spirit! When you apply, highlight any experience you have in building relationships within communities. Employers love candidates who can demonstrate their commitment to creating cohesive neighbourhoods.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome benefits package right there.
We think you need these skills to ace Neighbourhood Housing Officer in Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing management and working with tenants. Use specific examples that show how you've handled challenging situations or supported vulnerable individuals.
Complete the Application Form: Don’t skip the application form! Fill it out thoroughly, ensuring you address all the key responsibilities mentioned in the job description. This is your chance to showcase how you meet our needs.
Showcase Your Values: At StudySmarter, we value honesty, integrity, and compassion. Make sure your application reflects these values. Share experiences that demonstrate your commitment to creating cohesive communities and supporting tenants.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about our benefits package there!
How to prepare for a job interview at West Kent Housing Association
✨Know Your Stuff
Make sure you understand the role of a Neighbourhood Housing Officer inside out. Familiarise yourself with the Decent Homes Standards and the statutory obligations of landlords. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your People Skills
Since this role involves working closely with tenants, be prepared to discuss your experience in handling difficult conversations and managing conflicts. Think of specific examples where you've successfully navigated challenging situations, especially related to domestic abuse or anti-social behaviour.
✨Demonstrate Your Proactivity
Highlight instances where you've taken initiative to improve tenant relationships or community cohesion. Discuss any tools or interventions you've used in the past to support tenants with complex needs, as this will showcase your proactive approach and problem-solving skills.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's values and how they align with your own. This shows that you’re not just interested in the job, but also in being part of a team that shares your passion for creating positive living environments.