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- Tasks: Help residents manage their rent and navigate welfare benefits with compassion.
- Company: Join West Kent, a passionate housing association making a difference.
- Benefits: Generous pension, health cash plan, flexible leave, and paid volunteer time.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Strong communication skills, numeracy, and a willingness to learn about housing law.
- Other info: Enjoy a flexible hybrid working model and a fun, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an Income Recovery Officer to join us on a fixed‑term contract. The successful candidate will need excellent communication and customer service skills, as well as compassion. You will have knowledge of welfare benefits and work in partnership with external agencies such as local authorities and the DWP to get the right help for residents who are struggling to pay their rent. Good levels of numeracy and literacy are key, as is an interest in income recovery and housing law. Although it is always the last option, you will either have experience with, or be willing to learn the court process for arrears. The successful candidate will also need a clean driving licence and use of a car.
At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self‑awareness, and a commitment to learning. Equally important is working hard and having fun.
Benefits:
- Generous pension and life cover
- Health cash plan
- Flexible leave package including an additional three days leave for our Christmas closure
- Paid time off to volunteer
- Annual grant to support your wellbeing
Please see our website for more details about our benefits package.
The role is based at our Swanley office. We offer a flexible approach to hybrid working with full‑time employees attending the office two days per week.
We will only consider applications submitted with a full CV and completed application form. For more information about the role, please see the job description attached to this advert, or on our website.
Advert closing date: 9am on 26 January 2026
Interview date: 3 February 2026
Income Recovery Officer in Swanley employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer in Swanley
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work with welfare benefits. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your compassion and communication skills during interviews. Share real-life examples of how you've helped others, especially in challenging situations. This will resonate well with employers like us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about our awesome benefits package there too!
We think you need these skills to ace Income Recovery Officer in Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and customer service skills, as these are key for the Income Recovery Officer role. We want to see how your experience aligns with our values and the specific requirements mentioned in the job description.
Complete the Application Form: Don’t forget to fill out the application form completely! It’s essential for us to get a full picture of your skills and experiences. This is your chance to show us why you’re the perfect fit for the role.
Show Your Compassion: In your written application, let your compassion shine through. We value empathy and understanding, especially when it comes to helping residents who are struggling. Share any relevant experiences that demonstrate this quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you can find more details about the role and our benefits package there!
How to prepare for a job interview at West Kent Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and housing law. Familiarise yourself with the court process for arrears, even if you haven't experienced it yet. This will show that you're proactive and genuinely interested in the role.
✨Show Compassion
As an Income Recovery Officer, you'll be dealing with residents who may be struggling. Prepare to demonstrate your communication and customer service skills by sharing examples of how you've shown empathy in past roles. This will highlight your ability to connect with people in difficult situations.
✨Research the Company
Take some time to understand West Kent's values and mission. Be ready to discuss how your personal values align with theirs. This will not only impress them but also help you determine if this is the right fit for you.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about their approach to income recovery or how they support their staff. Asking questions shows your interest in the role and helps you gauge if the company culture suits you.
