At a Glance
- Tasks: Welcome visitors and manage enquiries while providing essential admin support.
- Company: Join a passionate housing association dedicated to community values.
- Benefits: Generous pension, health cash plan, flexible leave, and paid volunteer time.
- Other info: Flexible job share role with opportunities for personal growth.
- Why this job: Be the friendly face of our organisation and make a real difference.
- Qualifications: Strong customer service skills and a knack for organisation.
We’re looking for two friendly, organised, and professional individuals to join us as Reception Administrators in a job-share. This is a key front-line role, providing a warm welcome to residents, visitors, contractors, and staff, and ensuring our reception runs smoothly and efficiently. We’re looking for someone who can be flexible to provide cover for the other shift during holidays and sickness.
As the first point of contact, you’ll deliver excellent customer service, manage enquiries, maintain accurate records, and provide essential administrative support across the organisation. You’ll also support Health & Safety processes, including inductions and keeping key documentation up to date.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will be based at our Sevenoaks Office. This role is offered as a job share, with two Reception Administrators jointly covering the service. One role will cover the mornings, and one will cover the afternoons. Applicants must be flexible and willing to provide cover for both shifts as required, particularly during periods of annual leave, sickness, or other absences, to ensure continuous reception coverage.
- Morning shifts: Monday to Friday 8.45am to 12.15pm, 17 hours 30 minutes per week, £12,585.34 per annum
- Afternoon shifts: Monday to Friday 12.15pm to 4pm, 18 hours 45 minutes per week, £13,304.50 per annum
If you have a preference of which hours you would like to cover (morning or afternoon), please include this in your supporting statement.
We will only consider applications submitted with a full CV and completed application form. You can access the full job description on our website. We will be reviewing applications upon submission and reserve the right to close this advert early. Interview dates: 17 and 18 February 2026.
Reception Administrator in Sevenoaks employer: West Kent Housing Association
At West Kent, we pride ourselves on being a values-driven organisation that empowers our employees to make a meaningful impact in the community. As a Finance Manager, you'll not only lead high-performing teams but also enjoy a supportive work culture that prioritises professional growth, flexibility, and employee wellbeing, all while working in the picturesque setting of Sevenoaks. Join us to drive operational excellence and contribute to delivering homes and services that truly matter.
Contact Details:
West Kent Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in Sevenoaks
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like West Kent Housing Association and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at West Kent Housing Association and let us see your personality shine through!
We think you need these skills to ace Reception Administrator in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and West Kent Housing Association.
Get Familiar with Our Brand:Before applying, take some time to learn about West Kent Housing Association and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at West Kent Housing Association
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress West Kent Housing Association.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which West Kent Housing Association will surely appreciate.
