- Full-time equivalent of £29,923 per annum
- £12,131 per annum (actual salary)
- 15 hours per week
- Full-time equivalent of £29,923 per annum
Job Role
We are looking for an Aftercare Administrator to support the Aftercare Team with the administration of the 12-months defect period for our new homes. Day to day, you will be responsible for the general management of the aftercare inbox, raising works orders and assisting with making appointments for visits.
This role also involves managing the utility payments for void periods West Kent is responsible for. You will co-ordinate the change of supplier for our new homes and dispute incorrect bills with the utility provider.
You must be organised and have great customer service skills. You will be calm and able to juggle a busy workload with changing priorities. You must have excellent IT skills and be proficient in Microsoft word and excel.
About Us
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a fantastic range of benefits including:
- Generous annual leave entitlement and additional time off over Christmas
- Hybrid and flexible working options
- Competitive pension scheme with generous employer contributions
- Health cash plan
- Life assurance and income protection
- Annual wellbeing grant
- Paid time off to volunteer
- Learning and development opportunities
Please see our website for more details about our benefits package - Staff benefits | West Kent
Location Details
The role will be based in our Sevenoaks office. We offer a flexible approach to hybrid working, with full-time employees attending the office twice a week.
Hours
Monday - Friday (3 hours per day between 9am and 5pm - hours to be agreed with successful candidate)
Application Information
For an informal discussion please contact Hannah Carson, New Homes Aftercare Manager, hannah.carson@wkha.org.uk
Advert Closing Date
9am on Thursday 26 November 2026
Interview Date
Wednesday 9 December 2026
New Homes Aftercare Administrator in Sevenoaks employer: West Kent Housing Association
At West Kent, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity, compassion, and continuous learning. As a Customer Resolution Officer, you'll not only have the chance to make a meaningful impact on customer experiences but also benefit from a generous package that includes a flexible leave policy, health cash plan, and opportunities for personal growth within our Sevenoaks office. Join us in our mission to create better living spaces and contribute to positive change in our community.
Contact Details:
West Kent Housing Association Recruitment Team
