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- Tasks: Support residents in shared ownership homes and ensure neighbourhoods are well managed.
- Company: West Kent, a passionate housing association focused on community wellbeing.
- Benefits: Generous pension, health cash plan, flexible leave, and paid volunteer time.
- Why this job: Make a real difference in communities and help residents thrive.
- Qualifications: Knowledge of housing management and excellent customer service skills.
- Other info: Flexible hybrid working with opportunities for personal growth.
The predicted salary is between 32000 - 44000 £ per year.
We are looking for a proactive, people-focused Neighbourhood Housing Officer to support residents and ensure our shared ownership homes and neighbourhoods remain well managed and welcoming. You will help customers understand their shared ownership rights and responsibilities, supporting them with their journey with us. By offering clear guidance and building strong, positive relationships, you will help residents get the most from their homes and local area.
This is a hands-on role involving estate visits, resolving issues, responding to concerns and ensuring our neighbourhoods are safe, attractive and well maintained. The successful candidate will have knowledge of housing, estate, leasehold or shared ownership management. You will have excellent customer service skills including the ability to build effective relationships, and confidence managing challenging conversations.
This role provides the opportunity to make a real difference to shared owners, influence how neighbourhoods develop and contribute to a supportive, forward-thinking organisation focused on community wellbeing. If you are passionate about people, problem solving and positive communities, we’d welcome your application.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will have an office base of either our Sevenoaks or Swanley Office. We offer a flexible approach to hybrid working, with full-time colleagues basing themselves in the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community.
We will only consider applications submitted with a full CV and completed application form. Please read the job description for more information about the role. This can be found on our website. For an informal discussion, please contact Sean Richards, Community Safety Manager.
Advert Closing Date: 9am on 2 March 2026
Interview Date: 13 March 2026
Neighbourhood Housing Officer - Shared Ownership in Sevenoaks employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer - Shared Ownership in Sevenoaks
✨Tip Number 1
Get to know the company culture! Before your interview, check out West Kent's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community-focused mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience aligns with the Neighbourhood Housing Officer role, especially your customer service skills and ability to handle challenging conversations.
✨Tip Number 3
Be ready to share real-life examples! Think of specific situations where you've made a positive impact in your previous roles. This will demonstrate your proactive approach and problem-solving skills, which are key for this position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Housing Officer - Shared Ownership in Sevenoaks
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Neighbourhood Housing Officer. Make sure you understand the role and how your skills fit in!
Tailor Your CV and Application Form: Don’t just send the same old CV! Tailor it to highlight your experience in housing, customer service, and relationship building. We want to see how you can make a difference in our communities, so show us your best self!
Be Yourself in Your Cover Letter: Your cover letter is your chance to shine! Let your personality come through and explain why you’re passionate about this role. We love candidates who are genuine and enthusiastic about making a positive impact.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at West Kent Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership and housing management. Familiarise yourself with the rights and responsibilities of residents, as well as any relevant legislation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Neighbourhood Housing Officer, you'll be working closely with residents. Prepare examples of how you've built positive relationships in previous roles. Think about times when you've resolved conflicts or provided excellent customer service, as these stories will highlight your suitability for the position.
✨Be Ready for Real-Life Scenarios
Expect situational questions during the interview. They might ask how you'd handle a challenging conversation with a resident or how you'd approach an estate visit. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the organisation and the role. Ask about their community initiatives or how they measure success in maintaining neighbourhoods. This shows you're not just looking for any job, but that you're invested in their mission.
