West Kent Housing Association has a vacancy for a Customer Resolution Officer on a 6-month fixed-term contract. The role is based at Sevenoaks, with hybrid working and full-time hours.
You will investigate and respond to customer feedback and complaints, manage your own cases through Stage 1 and 2, and contribute to service improvements to enhance customer outcomes across our housing services.
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Customer Resolution Specialist (Hybrid, 6-Month FTC) in Sevenoaks employer: West Kent Housing Association
At West Kent, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity, compassion, and continuous learning. As a Customer Resolution Officer, you'll not only have the chance to make a meaningful impact on customer experiences but also benefit from a generous package that includes a flexible leave policy, health cash plan, and opportunities for personal growth within our Sevenoaks office. Join us in our mission to create better living spaces and contribute to positive change in our community.
Contact Details:
West Kent Housing Association Recruitment Team
