West Kent Housing Association is seeking a Customer Resolution Officer to investigate and respond to customer feedback and complaints, managing own casework across Stage 1 and 2 processes.
Based in Sevenoaks with hybrid working (office two days per week), this full-time role is 37 hours and offers a salary of £37,152 per annum. The post uses learning from complaints to drive service improvements for residents.
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Customer Resolution & Experience Specialist (Hybrid) in Sevenoaks employer: West Kent Housing Association
At West Kent, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity, compassion, and continuous learning. As a Customer Resolution Officer, you'll not only have the chance to make a meaningful impact on customer experiences but also benefit from a generous package that includes a flexible leave policy, health cash plan, and opportunities for personal growth within our Sevenoaks office. Join us in our mission to create better living spaces and contribute to positive change in our community.
Contact Details:
West Kent Housing Association Recruitment Team
