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- Tasks: Help bring empty homes back to life and improve community living standards.
- Company: West Kent, a passionate housing association dedicated to making a difference.
- Benefits: Generous pension, health cash plan, flexible leave, and paid volunteer time.
- Other info: Join a fun, supportive team with a commitment to learning and growth.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication, organisational skills, and customer service experience required.
The predicted salary is between 27133 - 27133 £ per year.
We're looking for an organised and customer-focused Empty Homes Officer to help bring our empty properties back into use quickly and to a high standard. You'll manage empty homes from tenancy end through to re-let, working closely with internal teams and contractors to reduce turnaround times and void loss. The role includes monitoring progress, attending weekly void meetings, coordinating utilities, supporting decants, and ensuring homes meet our Home Standard.
You'll have strong communication and organisational skills, experience delivering a customer-focused service, and the ability to manage competing priorities. Confident IT skills are essential. A full driving licence with access to a car is required.
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
We will only consider applications with a full CV and completed application form.
Advert Closing Date: 9am on 20 May 2026
Interview Date: 4 June 2026
Empty Homes Officer in Maidstone employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empty Homes Officer in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, dive into West Kent's values and mission. This will help you connect your experience with what they stand for, showing that you're not just another candidate but someone who truly aligns with their vision.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and organisational skills. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 3
Show off your IT skills! Since confident IT skills are essential for the role, be ready to discuss any relevant software or tools you've used in previous jobs. Maybe even bring examples of how you've used tech to improve processes or communication.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Empty Homes Officer in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing properties and delivering customer-focused services. We want to see how your skills align with the role of an Empty Homes Officer, so don’t be shy about showcasing relevant achievements!
Complete the Application Form: Don’t forget to fill out the application form completely! It’s essential for us to get a full picture of your qualifications and experiences. Take your time to ensure all sections are filled out accurately.
Showcase Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about our benefits package there!
How to prepare for a job interview at West Kent Housing Association
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Empty Homes Officer. Familiarise yourself with the key tasks like managing empty properties, coordinating utilities, and attending void meetings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer-Focused Approach
Since the role requires strong customer service skills, prepare examples from your past experiences where you've successfully delivered a customer-focused service. Think about how you handled competing priorities and maintained communication with stakeholders to ensure satisfaction.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and organise tasks effectively. You might want to share specific strategies or tools you use to keep track of multiple projects, especially when it comes to reducing turnaround times and void loss.
✨Brush Up on IT Skills
As confident IT skills are essential for this position, make sure you're comfortable discussing any relevant software or systems you’ve used in previous roles. If you have experience with property management software or data tracking tools, be sure to highlight that during the interview.