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- Tasks: Support contract management, handle repairs, and ensure customer satisfaction.
- Company: West Kent, a passionate housing association making a difference.
- Benefits: Generous pension, health cash plan, flexible leave, and wellbeing support.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Join a team that values integrity, compassion, and fun while making an impact.
- Qualifications: Experience in administration, housing, or project management with strong IT skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Contract Administrator to support the team with the day to day running of contracts including day to day repairs, fire precaution works and damp and mould cases. You will be responsible for providing support to the team to manage the performance and delivery to the required contract specification. Reporting to the senior contract manager you will help shape the services offered to deliver exceptional customer satisfaction.
With a good understanding of repairs, you will be responsible for monitoring and responding to customer contacts and tasks, processing works orders to completion and working with our contractors and other stakeholders. You will need to be confident and calm in your approach and able to prioritise your work. You will also be expected to minute operational meetings with clear outcomes to support the Governance of the partnerships.
You will also be someone with outstanding IT skills, attention to detail and experience of administration in either housing, construction or project management.
At West Kent we are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion, self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing.
We operate hybrid working with employees attending the office two days per week. You'll need a full driving licence and access to your own vehicle.
We will only consider applications submitted with a full CV and completed application form. There is further information about our recruitment process, and the full job description, on our website.
Advert closing date: 9am on 2 December 2025. Interview date: 9 December 2025.
Contract Administrator (Property) in Maidstone employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator (Property) in Maidstone
✨Tip Number 1
Get to know the company inside out! Research West Kent's values and mission, and think about how your skills as a Contract Administrator can help them achieve their goals. This will not only boost your confidence but also show the interviewers that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to contract administration and customer service. Role-play with a friend or use our resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Don’t forget to showcase your IT skills! Be ready to discuss specific software or tools you’ve used in previous roles. If you have examples of how you've improved processes or enhanced customer satisfaction through tech, bring those stories to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role and mentioning something specific from the conversation can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Contract Administrator (Property) in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration, especially in housing or project management. We want to see how your skills align with the role of a Contract Administrator, so don’t hold back on showcasing your achievements!
Complete the Application Form: Don’t forget to fill out the application form completely! It’s essential for us to get a full picture of your background and skills. Take your time to ensure all sections are filled out accurately.
Showcase Your IT Skills: Since outstanding IT skills are a must for this role, make sure to mention any relevant software or tools you’re proficient in. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep everything organised. Plus, you’ll find more details about the role and our values there!
How to prepare for a job interview at West Kent Housing Association
✨Know Your Contracts
Familiarise yourself with the types of contracts relevant to property management. Understand the key terms and conditions, as well as common issues like repairs and maintenance. This will help you speak confidently about your knowledge during the interview.
✨Showcase Your IT Skills
Since outstanding IT skills are crucial for this role, be prepared to discuss your experience with relevant software and tools. Bring examples of how you've used technology to improve processes or manage tasks effectively in previous roles.
✨Demonstrate Customer Focus
Prepare to share specific examples of how you've delivered exceptional customer service in past positions. Highlight situations where you resolved issues or improved satisfaction, as this aligns with the company's values of compassion and integrity.
✨Practice Minute-Taking
As you'll be responsible for minuting operational meetings, practice summarising discussions and outcomes clearly and concisely. You might even want to bring a sample minute from a previous meeting to demonstrate your ability to capture important details.