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- Tasks: Communicate with customers via phone, email, and social media while solving their problems.
- Company: Join West Kent, a passionate housing association making a difference in society.
- Benefits: Enjoy a competitive salary, generous pension, health cash plan, and extra leave for Christmas.
- Why this job: Make a real impact by helping customers and contributing to your community.
- Qualifications: Excellent communication skills and a positive attitude towards customer service.
- Other info: Flexible hybrid working and opportunities for personal growth in a fun environment.
The predicted salary is between 24025 - 29631 £ per year.
We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers.
You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will be based in our Sevenoaks Office. We offer a flexible approach to hybrid working, with full-time colleagues basing themselves in the office twice a week.
30 hours per week, 8.45am to 15:15pm Monday to Friday, with a 30 minute break.
We will only consider applications submitted with a full CV and completed application form. You can access the full job description on our website. For an informal discussion please call (phone number removed) and ask to speak to Paige Thurston or Kelly Smith (Customer Services Team Leaders). Previous applicants need not apply.
Advert Closing Date: 8am on 16 February 2026
Interview Date: 26 February 2026
Customer Services Advisor in Kent employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Kent
✨Tip Number 1
Get to know the company! Before your interview, spend some time on their website and social media. Understanding their values and mission will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show off your tech skills! Since the role involves using the latest technology, be ready to discuss any relevant tools or software you've used in the past. Highlighting your adaptability can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can leave a lasting impression.
We think you need these skills to ace Customer Services Advisor in Kent
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about communicating with customers, make sure your CV and application form reflect your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific examples where you've successfully solved problems or gone the extra mile for a customer. This will show us that you’re not just about the basics but are ready to tackle challenges head-on.
Be Yourself: We value authenticity, so let your personality shine through in your application. Don’t just list your skills; tell us why you’re passionate about customer service and how you align with our values. A positive attitude goes a long way!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive your full CV and completed application form, which are essential for consideration.
How to prepare for a job interview at West Kent Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare answers to common questions about your experience and how you’ve helped customers in the past. Remember, it’s all about demonstrating your ability to connect with people!
✨Emphasise Problem-Solving Abilities
Think of specific examples where you've gone the extra mile for a customer or solved a tricky problem. Be ready to share these stories during the interview, as they highlight your commitment to excellent service and your ability to thrive in a busy environment.
✨Be Yourself and Stay Positive
The interviewers are looking for someone with a positive attitude who fits well with their values. Don’t be afraid to let your personality shine through! Show enthusiasm for the role and the company, and remember to smile – it goes a long way in making a great impression.
