At a Glance
- Tasks: Lead high-quality complaints handling and implement service improvements based on customer feedback.
- Company: West Kent, a passionate housing association dedicated to community impact.
- Benefits: Generous pension, health cash plan, flexible leave, and paid volunteer time.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
- Why this job: Drive meaningful change and improve customer experiences in a supportive environment.
- Qualifications: Experience in complaints management and a passion for customer service.
The predicted salary is between 54000 - 54000 £ per year.
Customer Resolutions Officer (£54,000 per annum, full-time) Job Role We re looking for a passionate and forward-thinking Customer Resolution Manager to lead the delivery of high quality complaints handling for all our customers, including member enquiries and Housing Ombudsman enquiries.
This is a key role taking learning from complaints and our customers experiences through to implementing service improvements across the business.
You ll be leading the service through a time of service improvement and cultural change.
You ll lead West Kent with a vision to improve the way we view, act on and implement meaningful change by listening to our customers voices leading meaningful change that directly improves customer outcomes.
About us At West Kent we re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special.
Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us to how we do things from delivering on our promises , working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing.
Please see our website for more details about our benefits package.
Location The role will be based in our Sevenoaks office, We offer a flexible approach to hybrid working, with employees attending the office twice a week.
Application Information We will only consider applications with a full CV and completed application form.
- Advert
- Closing
- Date: 9am on 3 August 2026 Interviews: 18 and 20 August 2026 TPBN1_UKTJ
Customer Resolution ( Complaints) Manager in Kent employer: West Kent Housing Association
At West Kent, we pride ourselves on being a values-driven organisation that empowers our employees to make a meaningful impact in the community. As a Finance Manager, you'll not only lead high-performing teams but also enjoy a supportive work culture that prioritises professional growth, flexibility, and employee wellbeing, all while working in the picturesque setting of Sevenoaks. Join us to drive operational excellence and contribute to delivering homes and services that truly matter.
Contact Details:
West Kent Housing Association Recruitment Team
