Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable residents to maintain their tenancies with compassion and effective communication.
- Company: Join West Kent, a passionate housing association dedicated to community values.
- Benefits: Generous pension, health cash plan, extra leave for Christmas, and volunteer time off.
- Why this job: Make a real difference in people's lives while enjoying a flexible hybrid working environment.
- Qualifications: Strong communication skills, knowledge of safeguarding, and a clean driving licence required.
- Other info: Exciting career growth opportunities in a supportive and fun workplace.
The predicted salary is between 29000 - 39000 £ per year.
We are seeking a Tenancy Sustainment Officer to work with vulnerable residents who require additional support both from internal services and external partners to help to maintain their tenancies. You’ll need to have excellent communication and customer service skills, as well as lots of compassion. You’ll have some knowledge of adult safeguarding and child protection protocols, welfare benefits, and providing support to vulnerable individuals.
You will need to be able to collaborate with external agencies such as local authorities, Social Care Services, Mental Health Services and the DWP to get the right help for residents who are struggling to manage their tenancies. The successful candidate will also need a clean driving licence and the use of a car.
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing.
The role will have an office base of Sevenoaks Office. We offer a flexible approach to hybrid working, with full-time colleagues basing themselves in the office twice a week.
We will only consider applications submitted with a full CV and completed application form. Please read the job description for more information about the role. This can be found on our website.
Advert Closing Date: 9am on 6 January 2026
Interview Date: 14 January 2026
Locations
Tenancy Sustainment Officer in Kent, Sevenoaks employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Kent, Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with vulnerable residents. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show your passion for helping others! When you get the chance to meet potential employers, share your experiences and why you care about supporting vulnerable individuals. It’ll make you stand out!
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of safeguarding and welfare benefits. Being well-informed will show that you’re serious about the role and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome benefits package.
We think you need these skills to ace Tenancy Sustainment Officer in Kent, Sevenoaks
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Tenancy Sustainment Officer and help you tailor your application to highlight your relevant skills and experiences.
Showcase Your Compassion: Since this role involves working with vulnerable residents, it’s crucial to demonstrate your compassion and understanding in your application. Share specific examples of how you've supported individuals in the past, whether through work or volunteering.
Highlight Relevant Experience: Make sure to include any experience you have with adult safeguarding, welfare benefits, or collaborating with external agencies. This will show us that you’re not just a good fit for the role, but that you also understand the complexities involved in tenancy sustainment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all the necessary documents, like your CV and completed application form, and it helps us keep everything organised.
How to prepare for a job interview at West Kent Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of adult safeguarding, child protection protocols, and welfare benefits. Being able to discuss these topics confidently will show that you're prepared and understand the challenges vulnerable residents face.
✨Show Your Compassion
During the interview, share examples of how you've supported vulnerable individuals in the past. Highlight your communication and customer service skills, as well as any experiences that demonstrate your compassion and understanding of their needs.
✨Collaborate Like a Pro
Be ready to talk about your experience working with external agencies like local authorities and mental health services. Discuss how you’ve successfully collaborated with others to get the right help for those in need, as teamwork is key in this role.
✨Prepare Questions
Think of insightful questions to ask the interviewers about the role and the organisation. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Plus, it gives you a chance to learn more about their values and culture.
