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- Tasks: Support residents in shared ownership homes and ensure neighbourhoods are well managed.
- Company: Join a passionate housing association dedicated to community wellbeing.
- Benefits: Generous pension, health cash plan, flexible leave, and paid volunteer time.
- Why this job: Make a real difference in people's lives and contribute to positive communities.
- Qualifications: Knowledge of housing management and excellent customer service skills required.
- Other info: Flexible hybrid working with opportunities for personal growth and development.
The predicted salary is between 32000 - 44000 £ per year.
We are looking for a proactive, people-focused Neighbourhood Housing Officer to support residents and ensure our shared ownership homes and neighbourhoods remain well managed and welcoming. You will help customers understand their shared ownership rights and responsibilities, supporting them with their journey with us. By offering clear guidance and building strong, positive relationships, you will help residents get the most from their homes and local area.
This is a hands-on role involving estate visits, resolving issues, responding to concerns and ensuring our neighbourhoods are safe, attractive and well maintained. The successful candidate will have knowledge of housing, estate, leasehold or shared ownership management. You will have excellent customer service skills including the ability to build effective relationships, and confidence managing challenging conversations.
This role provides the opportunity to make a real difference to shared owners, influence how neighbourhoods develop and contribute to a supportive, forward-thinking organisation focused on community wellbeing. If you are passionate about people, problem solving and positive communities, we'd welcome your application.
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will have an office base of either our Sevenoaks or Swanley Office. We offer a flexible approach to hybrid working, with full-time colleagues basing themselves in the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community.
We will only consider applications submitted with a full CV and completed application form. Please read the job description for more information about the role. This can be found on our website. For an informal discussion, please contact Sean Richards, Community Safety Manager.
Advert Closing Date: 9am on 2 March 2026
Interview Date: 13 March 2026
Locations
Neighbourhood Housing Officer - Shared Ownership in Kent, Sevenoaks employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer - Shared Ownership in Kent, Sevenoaks
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Kent. Understand their values and mission, and think about how your passion for community wellbeing aligns with theirs. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've built strong relationships or resolved challenging situations. We want to see how you can bring that to the Neighbourhood Housing Officer role.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for helping residents shine through. Talk about why you love working in housing and how you can contribute to making neighbourhoods safe and welcoming. Your energy can be contagious!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and helps keep you top of mind for the hiring team.
We think you need these skills to ace Neighbourhood Housing Officer - Shared Ownership in Kent, Sevenoaks
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. It’s packed with clues about what we’re looking for in a Neighbourhood Housing Officer. Make sure you highlight your relevant experience and skills that match our needs.
Tailor Your CV and Application Form: Don’t just send us a generic CV! We want to see how your background fits with the role. Use specific examples from your past experiences that showcase your customer service skills and knowledge of housing management.
Show Your Passion for Community Wellbeing: We love candidates who are passionate about making a difference in communities. In your application, share why you care about housing and how you can contribute to creating positive neighbourhoods for our residents.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at West Kent Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of shared ownership and housing management. Familiarise yourself with the rights and responsibilities of residents, as well as the specific challenges they might face. This will help you demonstrate your expertise and show that you're genuinely interested in supporting the community.
✨Showcase Your People Skills
As a Neighbourhood Housing Officer, you'll be dealing with people daily. Prepare examples of how you've built strong relationships or resolved conflicts in the past. Think about times when you've had to manage challenging conversations and how you handled them effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face in the role. Practice responding to scenarios like resolving a dispute between neighbours or helping a resident understand their lease. This will show your problem-solving skills and ability to think on your feet.
✨Demonstrate Your Passion
Let your enthusiasm for community wellbeing shine through. Share why you're passionate about making a difference in people's lives and how you align with the values of the organisation. This will help you connect with the interviewers and show that you're a great fit for their team.
