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- Tasks: Help bring empty homes back to life and ensure they meet high standards.
- Company: Join a passionate housing association dedicated to community impact.
- Benefits: Generous pension, health cash plan, flexible leave, and wellbeing support.
- Other info: Enjoy a fun, supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, organisational skills, and customer service experience required.
The predicted salary is between 27133 - 27133 £ per year.
We're looking for an organised and customer-focused Empty Homes Officer to help bring our empty properties back into use quickly and to a high standard. You'll manage empty homes from tenancy end through to re-let, working closely with internal teams and contractors to reduce turnaround times and void loss. The role includes monitoring progress, attending weekly void meetings, coordinating utilities, supporting decants, and ensuring homes meet our Home Standard.
You'll have strong communication and organisational skills, experience delivering a customer-focused service, and the ability to manage competing priorities. Confident IT skills are essential. A full driving licence with access to a car is required.
About Us: At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits: We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Application Information: We will only consider applications with a full CV and completed application form.
Advert Closing Date: 9am on 20 May 2026
Interview Date: 4 June 2026
Locations
Empty Homes Officer in Kent, Maidstone employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empty Homes Officer in Kent, Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Kent. Understand their values and mission, and think about how your skills as an Empty Homes Officer can help them achieve their goals. This will show you're genuinely interested and not just ticking boxes.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and managing competing priorities. Think of examples from your past experiences that highlight your organisational skills and ability to work with different teams. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you’re not just applying for a job; you’re aiming to be part of a team that values integrity and compassion.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit for the Empty Homes Officer position. Don’t miss out on this simple yet effective step!
We think you need these skills to ace Empty Homes Officer in Kent, Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and customer-focused skills. We want to see how your experience aligns with the role of an Empty Homes Officer, so don’t be shy about showcasing relevant achievements!
Complete the Application Form: Don’t forget to fill out the application form completely! It’s super important for us to get a full picture of your skills and experiences, so take your time and make it count.
Showcase Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at West Kent Housing Association
✨Know Your Stuff
Make sure you understand the role of an Empty Homes Officer inside out. Familiarise yourself with the responsibilities, like managing empty properties and coordinating with contractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you resolved conflicts or coordinated efforts to achieve a common goal.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and keep track of multiple tasks. You could share a specific example of a time when you successfully juggled various responsibilities, especially in a customer-focused environment.
✨Get Tech-Savvy
Brush up on your IT skills before the interview. Be prepared to talk about any software or tools you've used in previous roles that relate to property management or customer service. Showing that you're comfortable with technology will give you an edge.