At a Glance
- Tasks: Manage rent accounts and assist in reducing debt while supporting tenants.
- Company: Join a dedicated Income Team focused on helping individuals sustain their tenancies.
- Benefits: Enjoy a competitive salary of £33,874 per annum with a full-time, permanent position.
- Why this job: Make a real impact by helping people manage their finances and maintain their homes.
- Qualifications: Strong communication and customer service skills are essential; compassion is key.
- Other info: This role offers a chance to develop your skills in a supportive environment.
The predicted salary is between 20324 - 47424 £ per year.
Income Recovery Officer (£33,874 per annum, full-time, permanent)
Job Role
The Income Team are seeking an Income Recovery Officer responsible for managing rent accounts, taking early intervention in arrears cases and helping to reduce debt and sustain tenancies.
You'll need to have excellent communication and customer service skills, as well as lots of compassion. You'll have some knowl…
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Locations
Income Recovery Officer employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of an Income Recovery Officer. Understanding the nuances of managing rent accounts and early intervention strategies will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved conflicts or helped customers in previous roles. This will highlight your ability to handle sensitive situations with compassion.
✨Tip Number 3
Research common challenges faced in income recovery and think about how you would approach these issues. Being able to discuss potential solutions will set you apart as a proactive candidate.
✨Tip Number 4
Network with professionals in the housing sector or join relevant online forums. Engaging with others in the field can provide insights and tips that may be beneficial for your application and interview.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Income Recovery Officer. Highlight your experience in managing accounts, handling arrears, and your approach to customer service in your application.
Showcase Communication Skills: Since excellent communication is key for this role, provide specific examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Demonstrate Compassion: In your cover letter, share instances where you've shown compassion in your previous roles. This will help illustrate your suitability for a position that requires empathy and understanding.
Tailor Your CV: Customize your CV to reflect relevant experience and skills that align with the job description. Use keywords from the job listing to ensure your application stands out.
How to prepare for a job interview at West Kent Housing Association
✨Show Your Compassion
As an Income Recovery Officer, you'll be dealing with sensitive situations. Make sure to express your understanding and compassion during the interview. Share examples of how you've helped others in difficult circumstances.
✨Highlight Communication Skills
Excellent communication is key for this role. Prepare to discuss specific instances where your communication skills made a difference, whether in resolving conflicts or providing support to clients.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about how you approach problem-solving, especially in relation to managing rent accounts and arrears. Use real-life examples to illustrate your ability to find effective solutions.
✨Research the Company
Familiarize yourself with the company's values and mission. Understanding their approach to income recovery and tenant support will help you align your answers with what they are looking for.