At a Glance
- Tasks: Support customers through the homeownership journey, managing resales and leasehold services.
- Company: Join a passionate housing association dedicated to community and growth.
- Benefits: Generous pension, health cash plan, extra leave, and volunteer time off.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while enjoying a supportive team environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 36046 - 36046 £ per year.
This is a key role within our Home Ownership team, supporting the delivery of a high-quality, customer-focused service across resales and leasehold management. You will take ownership of a broad range of transactions and enquiries from start to finish, acting as a trusted point of contact for customers and stakeholders throughout the homeownership journey.
Working collaboratively with colleagues, you will play an important role in progressing sales, managing leasehold services, and ensuring all activities are delivered in line with regulatory requirements and organisational standards. The role also contributes to service resilience through shared team responsibilities, helping to maintain continuity and consistently achieve performance targets.
This is an exciting opportunity to join a proactive and supportive team, where customer experience, accountability and continuous improvement are at the heart of how we deliver our services.
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing.
The role will be based in our Sevenoaks office. We offer a flexible approach to hybrid working, with employees attending the office twice a week.
We will only consider applications submitted with a full CV and completed application form.
Homeownership Adviser (Resales/Leasehold) employer: West Kent Housing Association
At West Kent, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where our Homeownership Advisers can thrive. With a strong focus on employee wellbeing, we provide generous benefits including a health cash plan, flexible leave, and opportunities for professional growth, all while fostering a culture of integrity, compassion, and continuous improvement. Located in the picturesque town of Sevenoaks, our hybrid working model allows for a balanced work-life experience, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
West Kent Housing Association Recruitment Team
