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For Companies At a Glance
- Tasks: Lead and enhance our repairs service to ensure resident satisfaction.
- Company: Join West Kent, a dedicated organisation focused on providing safe homes for everyone.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive team environment.
- Why this job: Make a real impact in the community while working in a dynamic and ambitious setting.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: This role is perfect for those looking to drive change and improve lives.
The predicted salary is between 48000 - 72000 £ per year.
At West Kent, we believe everyone deserves a safe, well-maintained home and that starts with a repairs service that consistently delivers for our residents. We already achieve high levels of customer satisfaction, and we're proud of the service we provide. We have high ambitions for the service following the launch of our new strategic plan this year and are looking for a Head of Repairs.
Head of Repairs employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs
✨Tip Number 1
Familiarise yourself with West Kent's mission and values. Understanding their commitment to providing safe, well-maintained homes will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Research the current repairs service and identify areas for improvement. Being able to discuss specific strategies or innovations you could implement will demonstrate your proactive approach and leadership skills.
✨Tip Number 3
Network with professionals in the housing sector, especially those who have experience in repairs management. Building connections can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss your previous successes in improving customer satisfaction within a repairs context. Highlighting measurable outcomes will showcase your ability to deliver results that align with West Kent's high standards.
We think you need these skills to ace Head of Repairs
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations for the Head of Repairs position. Tailor your application to highlight relevant experience and skills that align with their goals.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in repairs management, customer service, and strategic planning. Use bullet points to make it easy to read and focus on achievements that demonstrate your capability.
Write a Strong Cover Letter: Your cover letter should express your passion for providing excellent repairs services and how you can contribute to West Kent's ambitions. Include specific examples of past successes in similar roles to showcase your expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Head of Repairs role.
How to prepare for a job interview at West Kent Housing Association
✨Understand the Company’s Vision
Before your interview, take some time to research West Kent's strategic plan and their commitment to customer satisfaction. Being able to discuss how your vision aligns with theirs will show that you are genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As the Head of Repairs, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team or managed a project, particularly in a repairs or maintenance context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you improved service delivery or resolved customer complaints effectively.
✨Highlight Your Commitment to Customer Satisfaction
Since West Kent prides itself on high levels of customer satisfaction, be ready to discuss how you would maintain and enhance this standard. Share any relevant metrics or feedback from previous roles that demonstrate your success in this area.
