West Kent Housing Association in Sevenoaks is seeking a Customer Resolution Officer to investigate and respond to customer feedback and complaints, handling Stage 1 and Stage 2 processes and Housing Ombudsman enquiries. You will own your casework and drive learning into service improvement actions.
This full-time role offers hybrid working with two days in the office, a competitive salary of £37,152 per annum, and a benefits package including pension, health plan, and wellbeing support.
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Customer Resolution Specialist — Hybrid, Great Benefits in Dalkeith employer: West Kent Housing Association
At West Kent, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity, compassion, and continuous learning. As a Customer Resolution Officer, you'll not only have the chance to make a meaningful impact on customer experiences but also benefit from a generous package that includes a flexible leave policy, health cash plan, and opportunities for personal growth within our Sevenoaks office. Join us in our mission to create better living spaces and contribute to positive change in our community.
Contact Details:
West Kent Housing Association Recruitment Team
