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- Tasks: Engage with customers via phone, email, and social media while solving their queries.
- Company: Join West Kent, a passionate housing association dedicated to community and resident growth.
- Benefits: Enjoy a competitive salary, generous pension, health cash plan, and extra leave for Christmas.
- Why this job: Be part of a fun, supportive culture that values integrity and personal development.
- Qualifications: Must have excellent communication skills and a positive attitude towards customer service.
- Other info: Flexible hybrid working options available; apply by 30 June 2025.
The predicted salary is between 24600 - 31300 £ per year.
We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to 'go the extra mile' for our customers. You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
The role will be based in our Sevenoaks Office, however we offer a flexible approach to hybrid working. Hours are 37 hours per week, 8.45am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.
We will only consider applications submitted with a full CV and completed supporting statement. You can access the full job description on our website. For an informal discussion please call 01732 749400 and ask to speak to Paige Thurston or Kelly Smith (Customer Services Team Leaders). Previous applicants need not apply.
Advert Closing Date: 8am on 30 June 2025. Interview Date: 10 and 11 July.
Locations
Customer Services Advisor in Sevenoaks, Kent employer: West Kent Housing Association
Contact Detail:
West Kent Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Sevenoaks, Kent
✨Tip Number 1
Familiarise yourself with the latest technology and tools used in customer service. Being tech-savvy will not only boost your confidence but also demonstrate to us that you're ready to tackle challenges head-on.
✨Tip Number 2
Practice your communication skills by engaging in conversations on various platforms, such as social media or forums. This will help you become more comfortable and effective in addressing customer queries across different channels.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in the past. We love candidates who can think on their feet and go the extra mile for customers.
✨Tip Number 4
Research our values and mission at West Kent. Understanding what drives us will allow you to align your responses during discussions and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Services Advisor in Sevenoaks, Kent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've gone the extra mile for customers.
Write a Compelling Supporting Statement: In your supporting statement, express your passion for customer service and your commitment to the values of West Kent. Highlight your problem-solving skills and ability to thrive in a busy environment, providing examples where possible.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Kent Housing Association
✨Show Your Communication Skills
As a Customer Services Advisor, you'll need to demonstrate your excellent communication skills. Be prepared to discuss how you've effectively communicated with customers in the past, whether through phone, email, or social media.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills during the interview. Share specific examples of challenges you've faced in customer service roles and how you went the extra mile to resolve them.
✨Demonstrate a Positive Attitude
A positive attitude is crucial for this role. Make sure to convey your enthusiasm for helping customers and your commitment to providing excellent service throughout the interview.
✨Research the Company Values
Familiarise yourself with West Kent's values and mission. Be ready to discuss how your personal values align with theirs, particularly around integrity, compassion, and commitment to learning.
