Salary
£37,000.00 per annum + Tips (uncapped share based on hours worked)
- Additional holiday allowance for your birthday.
- 50% food discount in all our restaurants.
- Colleague rates across all our hotels.
- Access to Health Assured which hosts a wealth of informational tools and support across many areas including: Financial Wellbeing
- Mental Health
- Exercise
- Heathy Eating
- Ongoing personal development with access to internal and external training programmes.
- Free Gym Membership at Local Gyms.
- A share of monthly tips split fairly across the business.
- Free colleague meals on duty.
Key Responsibilities
- The Operations Manager is the overall key point of contact for all staff and guests.
- To communicate the information coming into the hotel and monitoring activities in each department to ensure that tasks are completed to meet guest demands in a timely manner and to a high standard according to company policy.
- To ensure that Legal and Statutory Requirements across all departments are maintained.
- To ensure all regulatory paperwork is completed within the relevant time frames.
- To ensure all employees can manage guest questions, compliments or complaints.
- The Operations Manager will have overall responsibility to respond to all guest feedback on relevant platforms.
- Any issues that occur should be communicated to the senior leadership team using the correct escalation process.
- Maintain regular, consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures.
- Promote good working practices across the hotel, with particular emphasis on exceptional standards of safety and hygiene and guest service.
- Identify any areas of concern to the senior support team and work collaboratively.
- Ensure all company property / premises are kept within good working order, and any concerns highlighted and actioned promptly.
Requirements
- Previous experience in a similar hotel management role.
- Previous experience working in the highlands.
- Fantastic communication and organisational skills.
- A passion for great hospitality.
- A hands-on leader.
- Valid right to work within the United Kingdom.
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Operations Manager employer: West Highland Chamber
Storr Access is an exceptional employer, offering a dynamic work culture that values innovation and collaboration in the rapidly growing wind energy sector. Employees benefit from flexible hybrid working arrangements, comprehensive professional development opportunities, and a commitment to sustainability, making it a rewarding place to contribute to meaningful projects while advancing their careers.
