At a Glance
- Tasks: Join our team to manage orders, stock, and customer queries at our distillery.
- Company: Nc’nean Distillery, a sustainable and innovative distillery in Drimnin.
- Benefits: Enjoy free whisky, staff discounts, 34 days holiday, and a wellness scheme.
- Other info: Flexible hours available; perfect for those looking to grow in a dynamic environment.
- Why this job: Be part of a fast-growing business making a positive impact on the planet.
- Qualifications: Organisational skills, problem-solving abilities, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Operations Executive to join our small team in Drimnin. This office role sits at the heart of the distillery’s operations and covers a wide range of processes. Perfect for someone looking to grow their career in a friendly, fast-paced environment with exposure to multiple different facets of Nc’nean’s sustainably-focused operations. Reporting into the Office Manager, this role will suit someone who is organised, with excellent attention to detail and who likes a challenge!
THE ROLE
- Process orders for our local customers and distributors in the UK and abroad, ensuring all paperwork is accurate and timely.
- Manage stock levels of each SKU at the distillery (including stock take) and 2 UK and one European warehouse, initiating stock movements as required.
- Manage packaging procurement: sourcing, planning and ordering packaging supplies across our product range.
- Manage goods in and out at the distillery including ensuring shipments are ready and with the correct paperwork and liaising with our bottling team on their requirements.
- Being the first point of contact for our customers: answering or redirecting email queries, following up on orders, replying to online reviews and taking phone calls.
- Support Office Manager with consents (e.g. SEPA, HMRC, organic certification).
- Support Office Manager to deliver off-site production where required (e.g. our creamy whisky liqueur and miniatures).
- Support our tours and front of house team as required, welcoming visitors, helping to clear up and supporting in the shop during busy months.
- Amongst many other things…! We are a small team, and pride ourselves on getting stuck into whatever needs doing, and especially as the business evolves, so do the key tasks.
KEY SKILLS
- Great organisational and prioritisation skills.
- Problem-solving skills.
- The natural capacity to work as part of a broad team both within Nc’nean and beyond.
- A willingness to learn, be flexible and get up to speed quickly on new challenges.
- Excellent people skills and a customer service focus.
- A passion for the planet and purpose led brands.
ROLE DETAILS
- Based at Nc’nean Distillery, Drimnin, PA80 5XZ, distillery hours are 8am-5pm daily.
- This role would be ideally suited for someone within commuting distance of the distillery in Drimnin, but we would be happy to receive applications from those further afield. The ability to visit the distillery weekly is the minimum requirement.
- Whilst our preference is for a candidate who can commit to a full time role, we have the flexibility for this role to be part-time if required, with responsibilities adjusted accordingly. Please share your constraints when you apply.
- Start date: early August 2026, or earlier if possible.
PERKS AND BENEFITS
- Free whisky allocation and staff discount.
- Pension: we use the Nest pension scheme; the company contributes 3% + employee 5%.
- Being part of a dynamic, fast-growing business in an exciting category with the opportunity to grow and develop your career.
- Supporting a business that is a force for good (highest scoring B Corp distillery globally with a score of 147.6).
- Employee wellness scheme.
- Cycle to work scheme.
- 34 days holiday per year (includes Scottish bank holidays).
Operations and Customer Executive employer: West Highland Chamber
Nc’nean Distillery offers a unique opportunity for individuals seeking to grow their careers in a supportive and dynamic environment. Located in the picturesque Drimnin, our small team thrives on collaboration and innovation, with a strong commitment to sustainability and employee well-being. Enjoy benefits such as a generous holiday allowance, a wellness scheme, and the chance to be part of a pioneering B Corp distillery, all while contributing to a purpose-driven brand.
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Customer Executive
✨Tip Number 1
Get to know the company! Research Nc’nean’s values and operations. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, try role-playing common scenarios with friends or family. The more comfortable you are, the better you'll shine during interviews.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks or solved problems effectively. We love hearing about real-life challenges you've tackled.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Nc’nean.
We think you need these skills to ace Operations and Customer Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your organisational skills and any relevant experience that shows you can handle the diverse tasks we have at Nc’nean.
Show Your Passion:We love candidates who share our passion for sustainability and purpose-led brands. Don’t be shy about mentioning your interest in eco-friendly practices or any related experiences in your application!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Nc’nean!
How to prepare for a job interview at West Highland Chamber
✨Know the Company Inside Out
Before your interview, take some time to research Nc’nean Distillery. Understand their values, especially their focus on sustainability, and be ready to discuss how your own values align with theirs. This shows genuine interest and helps you stand out.
✨Showcase Your Organisational Skills
Since this role requires great organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be specific about the tools or methods you used to stay organised and how they contributed to your success.
✨Demonstrate Problem-Solving Abilities
Think of a challenging situation you've faced in a previous job and how you resolved it. Be ready to share this during the interview, as it will highlight your problem-solving skills and ability to adapt to new challenges, which are crucial for this role.
✨Engage with Customer Service Scenarios
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond for a customer or handled a difficult situation. This will show that you have the excellent people skills and customer focus that Nc’nean is looking for.
