At a Glance
- Tasks: Be the first point of contact for customers and assist with insurance queries.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy a competitive salary, pension scheme, and support for professional qualifications.
- Other info: Full training provided and opportunities for career growth within a trusted agency.
- Why this job: Make a real difference by providing excellent customer service in a supportive environment.
- Qualifications: A proactive attitude and great communication skills are essential; insurance experience is a plus.
The predicted salary is between 24785 - 26598 £ per year.
Salary: £24,785 – £26,598
Full Time position
Permanent Contract
Location: Oban
Monday – Friday 9am to 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
About the role
You will be the first point of contact for our customers looking to make changes to their existing insurance policies. You will also provide information and quotations on the range of products we offer. You will also support colleagues with general administration duties including letter and report writing.
About you
We are looking for someone with a ‘can do’ proactive approach to their work, who can evidence an excellent telephone manner and experience of providing quality service to customers both in person and over the phone. Previous experience in the insurance industry is desirable but not essential as full training will be provided.
Our commitment to you
- Full Training on our range of products
- Employer Pension Scheme
- Annual Performance Pay Review
- Support towards Professional Qualifications
If you would like to discuss the role in more details prior to applying, please call Chris Wasson on 01586 552428.
Closing date for all applications: 19th June 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Customer Service Adviser in Oban employer: West Highland Chamber
At NFU Mutual, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises integrity and customer service. Located in the picturesque town of Oban, our agency provides full training and opportunities for professional growth, alongside a competitive salary and benefits such as an employer pension scheme and annual performance reviews. Join us to be part of a dedicated team that values honesty and fosters a personal approach to customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Oban
✨Tip Number 1
Get to know the company! Research NFU Mutual and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NFU Mutual family. Don’t miss out!
We think you need these skills to ace Customer Service Adviser in Oban
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can bring that ‘can do’ attitude to our team!
Show Off Your Communication Skills:Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent telephone manner and customer service experience in your written application. Let us know how you've made a difference in previous roles!
Be Honest and Authentic:At StudySmarter, we value honesty and integrity. Don’t hesitate to share your genuine self in your application. We’re looking for someone who fits our values and can connect with our customers on a personal level.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at West Highland Chamber
✨Know Your Stuff
Before the interview, make sure you understand NFU Mutual's products and services. Familiarise yourself with their insurance offerings and the values they uphold, like honesty and integrity. This will show that you're genuinely interested in the role and ready to provide excellent service.
✨Show Off Your People Skills
As a Customer Service Adviser, your ability to communicate effectively is key. Practice answering common customer service scenarios and think about how you would handle difficult situations. Be prepared to demonstrate your excellent telephone manner and how you can connect with customers both over the phone and in person.
✨Be Proactive
The job description mentions a 'can do' attitude, so be ready to showcase your proactive approach. Think of examples from your past experiences where you took initiative to solve problems or improve processes. This will highlight your suitability for the role and align with the agency's values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your expectations.
