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- Tasks: Provide IT support to colleagues and students across multiple campuses.
- Company: Join a dynamic Further Education College with three campuses in Watford, Luton, and Hemel Hempstead.
- Benefits: Enjoy a free on-site gym, discounts, pension, generous holidays, and early finishes on Fridays.
- Why this job: Gain hands-on experience in a supportive environment while contributing to a new IT strategy.
- Qualifications: Technical skills in PC, Mac, mobile devices, and ITIL processes are essential; no prior college system knowledge needed.
- Other info: Flexible working options may include ad-hoc remote support.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Location: Watford
Salary: £27,056.89 per annum DOE
Job Type: Permanent, Full Time
The Company:
We are a Further Education College with three specialist campuses located in Watford, Luton and Hemel Hempstead. An exciting opportunity has arisen within the IT team for a Support Engineer. Working on infrastructure and deskside support, you will be providing support to both colleagues and students across all four campuses. The successful candidate is expected to rotate and support cover on all West Herts College Sites (Watford/Hemel/Luton).
You will take turns on answering calls on Service Desk on a rota basis, which may be offered on an ad-hoc basis from home. The post holder will support users with PC, Mac and mobile devices along with supporting systems and services used by colleagues and students.
Technical skills required are:
- Knowledge of PC, Mac and IOS / Android devices
- Multifunction printers
- Active Directory
- Networking
- A working knowledge of ITIL processes for Incident, Problem and Change management
- Hardware Asset management
- Service desk applications
You will possess excellent organisational and problem-solving skills with a keen desire to help and support people. The ideal candidate will have experience of providing excellent support services to a broad user base, the ability to 'get stuck in' and the attitude of wanting to improve services and solutions to teaching and learning services.
An in-depth knowledge of college systems isn’t required so long as the candidate has the skills and ability to support in a fast-paced environment. This is a great opportunity for someone to take their support skills and gain more experience and learning while helping to deliver a new IT strategy for the college.
You’ll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you’ll be encouraged to upskill.
We have a free on-site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.
WHC Group is positive about disabled people. If you need help applying for this role please contact the Human Resources department.
The closing date for applications is Sunday 20th April 2025.
Candidates with experience of: Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer may also be considered for this role.
Support Engineer employer: West Herts College
Contact Detail:
West Herts College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and ITIL processes. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight your soft skills during any interactions with us, especially your organisational and problem-solving abilities. These are crucial for a Support Engineer role and can set you apart from other candidates.
✨Tip Number 3
If possible, reach out to current or former employees on platforms like LinkedIn to gain insights about the work culture and expectations. This knowledge can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would handle real-life support scenarios during the interview. Being able to demonstrate your thought process and problem-solving skills in action can greatly impress us.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Support Engineer position. Understand the technical skills required and the soft skills that are preferable, as these will be crucial in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical knowledge of PC, Mac, and mobile devices, as well as any experience with ITIL processes and service desk applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to help others. Mention specific examples of how you've provided excellent support services in the past and how you can contribute to the college's IT strategy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Support Engineer.
How to prepare for a job interview at West Herts College
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of PC, Mac, and mobile devices during the interview. Be prepared to discuss your experience with Active Directory, networking, and ITIL processes, as these are crucial for the Support Engineer role.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. This will showcase your organisational skills and your ability to think on your feet, which is essential for providing support in a fast-paced environment.
✨Emphasise Your Soft Skills
Since this role involves supporting both colleagues and students, it's important to demonstrate your excellent communication and interpersonal skills. Share experiences where you've effectively helped others or improved services.
✨Express Your Willingness to Learn
The college values training and development, so be sure to convey your eagerness to upskill and adapt. Discuss any relevant courses or certifications you’re interested in pursuing to enhance your support skills.
