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- Tasks: Provide essential admin support for imaging services and assist patients.
- Company: Join the NHS at West Hertfordshire Teaching Hospitals Trust.
- Benefits: Flexible working options, great work-life balance, and career development.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Exciting time to join with new hospital developments and a focus on innovation.
The predicted salary is between 24000 - 36000 £ per year.
Overview
As part of this team, you\’ll provide vital administrative and clerical support for all imaging services.
If you have experience in a customer-facing role and are interested in a rewarding NHS career, focused on patient support, this could be the perfect opportunity for you.
Working patterns will be discussed at interview.
Responsibilities
- Welcoming patients and service users to the department.
- Booking patients in for their examinations and directing to the relevant sub waiting areas.
- Arranging Imaging appointments in line with clinical pathway targets.
- Answering telephone queries and other general clerical duties.
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
Working hours and benefits
We offer a variety of flexible working options as we recognise the importance of a good work life balance.
www.westhertshospitals.nhs.uk/flexibleworking
Support and equal opportunity
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick \”Member of the Armed Forces Community\” on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
Team environment
This role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across our hospitals.
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Band 3 - Clerical Officer, Radiology | West Hertfordshire Teaching Hospitals NHS Trust employer: West Hertfordshire Teaching Hospitals NHS Trust
Contact Detail:
West Hertfordshire Teaching Hospitals NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 - Clerical Officer, Radiology | West Hertfordshire Teaching Hospitals NHS Trust
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Radiology department and its staff. This will help you connect with them during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves welcoming patients and answering queries, think of examples from your past experiences where you’ve provided excellent service. Be ready to share these stories during your interview.
✨Tip Number 3
Show your passion for patient care! The NHS values compassionate care, so be sure to express why you want to work in this environment. Share any relevant experiences that highlight your commitment to supporting patients.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the West Hertfordshire Teaching Hospitals NHS Trust site. It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Band 3 - Clerical Officer, Radiology | West Hertfordshire Teaching Hospitals NHS Trust
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. We want to see how your skills align with the clerical support needed in radiology.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about patient support and how you embody our values of being empowered, compassionate, professional, and inclusive.
Showcase Your Communication Skills: Since this role involves welcoming patients and answering queries, emphasise your strong communication skills. We love candidates who can connect well with others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at West Hertfordshire Teaching Hospitals NHS Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clerical Officer in Radiology. Familiarise yourself with the key tasks like booking patients and answering queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves a lot of patient interaction, be ready to share examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went the extra mile to support someone.
✨Emphasise Teamwork and Communication
This role requires strong communication skills and the ability to work well in a team. Prepare to discuss how you've collaborated with others in previous jobs and how you can contribute to a positive team environment at the Trust.
✨Align with Their Values
The Trust values empowerment, compassion, professionalism, and inclusivity. Think about how your personal values align with these and be ready to share specific examples that reflect these qualities during your interview.
