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- Tasks: Welcome patients, book appointments, and provide essential clerical support in Radiology.
- Company: Join our expanding NHS team at St Albans City Hospital and Hemel Hempstead Hospital.
- Benefits: Flexible working options, focus on staff wellbeing, and opportunities for career development.
- Why this job: Make a real difference in patient care while working in a supportive, close-knit team.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Exciting time to join as we innovate and improve healthcare services.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join our growing Admin and Clerical Team! Our service is expanding, with opportunities to join our Radiology Clerical team. The positions have a main base at St Albans City Hospital and Hemel Hempstead Hospital, with opportunities to work across all or main hospital sites. This role is ideal for individuals with strong communication skills who thrive in a close-knit team while collaborating with a wide range of professionals across our hospitals. You will provide vital administrative and clerical support for all imaging services. If you have experience in a customer-facing role and are interested in a rewarding NHS career focused on patient support, this could be the perfect opportunity. Working patterns will be discussed at interview.
Welcoming patients and service users to the department. Booking patients in for their examinations and directing them to the relevant sub waiting areas. Arranging Imaging appointments in line with clinical pathway targets. Answering telephone queries and performing other general clerical duties. With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. We offer a variety of flexible working options as we recognise the importance of a good work life balance.
If you have a disability or long-term health condition and require support or guidance, please contact westherts.recruitment@nhs.net. If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick \”Member of the Armed Forces Community\” on the application form. We reserve the right to close this advert early due to the volume of applicants; please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion. For further details / informal visits contact: Hannah Reynolds, Lead Superintendent Radiographer, hannah.reynolds9@nhs.net
Responsibilities
- Welcoming patients and service users to the department
- Booking patients in for examinations and directing them to the relevant sub waiting areas
- Arranging Imaging appointments in line with clinical pathway targets
- Answering telephone queries and performing other general clerical duties
Qualifications
- Strong communication skills and ability to work in a close-knit team
- Experience in a customer-facing role
Working arrangements
Working patterns will be discussed at interview. We offer flexible working options to support a healthy work life balance.
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Band 3 - Clerical Officer, Radiology employer: West Hertfordshire Teaching Hospitals NHS Trust
Contact Detail:
West Hertfordshire Teaching Hospitals NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 - Clerical Officer, Radiology
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Radiology department and its staff. This will help you connect with them during your chat and show that you're genuinely interested in being part of their close-knit team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing common scenarios you might face, like welcoming patients or answering queries. The more comfortable you are, the better you'll shine in the interview.
✨Tip Number 3
Show your passion for patient care! During your interview, share examples of how you've gone above and beyond in customer-facing roles. This will demonstrate your commitment to providing excellent patient support, which is key for this position.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our fantastic team at the NHS.
We think you need these skills to ace Band 3 - Clerical Officer, Radiology
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our Radiology Clerical team, so don’t hold back on showcasing your strong communication skills!
Showcase Customer Service Experience: Since this role involves a lot of patient interaction, it’s essential to emphasise any customer-facing experience you have. We love candidates who can demonstrate their ability to welcome and assist patients with a friendly attitude.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Hertfordshire Teaching Hospitals NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clerical Officer in Radiology. Familiarise yourself with the tasks mentioned in the job description, like booking patients and answering queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication skills are crucial for this position, prepare examples from your past experiences where you've effectively communicated with patients or team members. Think about how you can convey information clearly and compassionately, as this aligns with the values of the NHS.
✨Emphasise Teamwork
This role involves working closely with a variety of professionals, so be ready to discuss your experience in a team environment. Share specific instances where you collaborated successfully with others, highlighting your ability to contribute positively to a close-knit team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how the department is adapting to new digital healthcare advancements. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
