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For Companies At a Glance
- Tasks: Support players with housing, travel, and personal development.
- Company: Join West Ham United, a dynamic and inclusive football club in London.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, and staff discounts.
- Why this job: Be part of a passionate team making a real impact in women's football.
- Qualifications: Experience in sport or player support, strong interpersonal skills required.
- Other info: Opportunities for career growth in a high-performance environment.
The predicted salary is between 34000 - 46000 ÂŁ per year.
At the heart and soul of London since 1895, West Ham United is a dynamic, fan‑focused football club constantly moving forward but always with an eye on the past. Our home at the London Stadium has a capacity of 62,500, making it one of the biggest club stadia in the country, while our tickets are the lowest priced for London‑based clubs in the Premier League, echoing our objective to create affordable family football.
In 2018, our Women’s team gained professional status for the very first time, jumping two divisions and competing in the Women’s Super League (WSL), the premier division of women’s football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup, reaching the final and being eventually beaten by 2017 winners Manchester City.
In April 2019, we opened our brand‑new Academy facility based at Chadwell Heath, which will help bring through some of the very best talents in the area. The recent emergence of First Team players Declan Rice and Ben Johnson is a testament to the work already being done at the Academy.
On the business side, we are continuing to create a stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. The Club has achieved Disability Confident Leader status and was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard in October 2023.
Why Join Us?
- Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
- Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
- Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast‑paced environment.
Position
Player Services Manager Womens First Team
Job Details
- Location: Chadwell Heath Training Ground + Home & Away Fixtures
- Salary: ÂŁ40,000 per annum
- Contract: Full‑time, Permanent
- Reports to: Head of Football Operations
- Club: West Ham United FC
Key Responsibilities
- Support players with housing, onboarding, and exit processes
- Manage ticket requests for home, away, and stadium fixtures
- Coordinate travel, visas, and medical appointments
- Assist with life admin (e.g. banking, utilities, payroll)
- Collaborate with staff to deliver personal development and well‑being support
- Support logistics for matchdays, commercial events, and media obligations
What We\’re Looking For
- Experience in sport, concierge, operations, or player support
- Strong interpersonal skills and an empathetic, people‑centred approach
- Excellent organisational and problem‑solving abilities
- Degree in a relevant field and full UK driving licence
- Comfortable working across departments and under pressure
Why West Ham United?
- Disability Confident Leader & Advanced EDI Standard holder
- Proud supporters of women’s football since turning pro in 2018
- Inclusive, diverse, and family‑oriented club culture
- Work alongside passionate people in a high‑performance environment
- Safeguarding Commitment
Benefits on Offer
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and official partners\’ products
- Discounted gym membership and onsite fitness room facilities
- Family‑friendly leave policies
- Company social events
EDI Statement
- The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity.
- You agree to actively contribute to creating a discrimination‑free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
- Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities.
Safeguarding
- The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders.
- Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well‑being of vulnerable individuals.
- Successful candidates must undergo essential background checks before starting employment, which may include screening of social media.
- The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
- The successful candidate agrees to proactively identify and respond appropriately to any concerns and to follow the Club’s Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk within 24 hours.
Applications
To apply, please submit your application via our careers portal: https://www.careers.whufc.com
Deadline: 5pm Monday 27th October 2025
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
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Player Services Manager Womens First Team employer: West Ham United
Contact Detail:
West Ham United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Services Manager Womens First Team
✨Tip Number 1
Network like a pro! Reach out to people in the football industry, especially those connected to West Ham United. Attend events, join relevant groups on social media, and don’t be shy to slide into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for women’s football! When you get the chance to chat with someone from the club or during an interview, share your thoughts on the growth of women’s sports and how you can contribute to that vision. It’ll show you’re not just looking for any job, but you genuinely care about the team.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready for situational questions that test your problem-solving skills. Think about scenarios related to player support and how you’d handle them. This will demonstrate your ability to think on your feet and your understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the West Ham family. Make sure to highlight your relevant experience and how you align with our values!
We think you need these skills to ace Player Services Manager Womens First Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Player Services Manager role. Highlight your relevant experience in sport, operations, or player support, and show us how your skills align with our club's values and mission.
Show Your Passion: We love seeing candidates who are genuinely passionate about women's football and player welfare. Share your enthusiasm for the game and how you can contribute to our team's success in your application.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary and make sure your key achievements stand out. We want to see your strengths without wading through too much text!
Apply Through Our Website: Don’t forget to submit your application via our careers portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at West Ham United
✨Know Your Stuff
Make sure you research West Ham United thoroughly. Understand their values, recent achievements, and the specifics of the Women’s First Team. This will show your genuine interest in the club and help you connect your experience to their goals.
✨Showcase Your Empathy
As a Player Services Manager, you'll need to demonstrate strong interpersonal skills. Prepare examples of how you've supported individuals in previous roles, focusing on your empathetic approach and problem-solving abilities. This will highlight your suitability for the role.
✨Be Organised
Given the diverse responsibilities of this position, being organised is key. Bring a portfolio with relevant documents, notes on your experiences, and questions for the interviewers. This will not only keep you on track but also impress them with your preparedness.
✨Emphasise Diversity and Inclusion
West Ham United values diversity and inclusion highly. Be ready to discuss how you can contribute to creating an inclusive environment. Share any past experiences where you promoted equity or addressed barriers, aligning with the club's commitment to EDI.
