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- Tasks: Assist fans with ticket purchases and provide top-notch customer service on match days.
- Company: Join the iconic West Ham United F.C. at London Stadium.
- Benefits: Earn ÂŁ13.85/hour, enjoy flexible shifts, and get 25 days annual leave plus your birthday off.
- Why this job: Experience the electric atmosphere of match days while building valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Perfect for students seeking flexible work around their studies.
The predicted salary is between 13 - 16 ÂŁ per hour.
Location: West Ham United F.C. London Stadium, Stratford
What’s in It for You?
- ÂŁ13.85 per hour
- Zero‑hour contract work that fits around your studies or other commitments
- Contract running until end of May 2026
- Potential extension over the summer (we may require additional support throughout summer fixtures)
- Flexible shifts around university, college, A‑level, part‑time or temporary work
- Work at one of the UK’s most iconic stadiums
- Build valuable, transferable CV skills
- Be part of the electric match‑day atmosphere
Perfect For:
- University students
- A‑Level/College students
- Part‑time workers
- Anyone looking for flexible or temporary work
The Role:
We’re recruiting several Match‑Day Ticket Office Assistants to join the team for the 2025/26 football season at London Stadium. You’ll be the first point of contact for supporters purchasing tickets, providing friendly and professional service in a fast‑paced environment.
Your Responsibilities Will Include:
- Assisting fans with ticket purchases
- Handling transactions confidently
- Delivering first‑class customer service
- Working efficiently as part of a vibrant team
- Full training provided – you’ll be fully prepared before your first home game
Requirements:
Fixtures & Flexibility:
- Men’s and Women’s home fixtures will be mainly at London Stadium
- Match days may vary (including evenings and weekends) due to the Premier League broadcasting schedule
- Flexibility is essential but with a zero‑hours contract, you stay in control of your availability
Essential Skills & Experience:
- Customer service experience
- Strong communication skills
- IT literate
- Ability to work under pressure
- Available for evening & weekend home games
- Flexible due to scheduling
- Can‑do attitude
- Willingness to learn
- Passion and interest in the brand
- Ticket office / box office / call centre experience
- Confidence handling transactions
Other Information:
Benefits on Offer:
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and official partner products and services
- Discounted gym membership and onsite fitness room facilities
- Family‑friendly leave policies
- Company social events
EDI Statement:
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination‑free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Safeguarding:
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well‑being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media.
Applications:
To apply, please submit your application via our careers portal: https://www.careers.whufc.com
Deadline: 5pm Monday 9th March 2026
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
Matchday Ticket Office Assistant\'s employer: West Ham United
Contact Detail:
West Ham United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Ticket Office Assistant\'s
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Matchday Ticket Office Assistant. This way, when you get that interview, you can show off your knowledge and enthusiasm for the job.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at West Ham United F.C. on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact for fans, think about how you can provide top-notch service. Role-play scenarios with friends to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at one of the UK's most iconic stadiums!
We think you need these skills to ace Matchday Ticket Office Assistant\'s
Some tips for your application 🫡
Show Your Customer Service Skills: Since you'll be the first point of contact for fans, make sure to highlight any customer service experience you have. We want to see how you can bring that friendly and professional vibe to the ticket office!
Flexibility is Key: With match days varying, it's important to emphasise your availability. Let us know when you're free to work, especially during evenings and weekends, as this will help us fit you into our schedule.
Keep It Relevant: Tailor your application to the role! Mention any relevant experience, like working in a fast-paced environment or handling transactions. This shows us you're ready to jump right in and contribute to the team.
Apply Through Our Website: Don't forget to submit your application via our careers portal! It's the best way for us to receive your details and get you in the running for this exciting opportunity at one of the UK's most iconic stadiums.
How to prepare for a job interview at West Ham United
✨Know Your Stuff
Before the interview, make sure you understand the role of a Matchday Ticket Office Assistant. Familiarise yourself with the responsibilities, like handling transactions and providing top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since you'll be the first point of contact for fans, it's crucial to demonstrate your strong communication skills. Prepare examples from past experiences where you've provided excellent customer service or worked well in a team. This will highlight your ability to thrive in a fast-paced environment.
✨Flexibility is Key
Given the nature of match days, be ready to discuss your availability. Emphasise your flexibility and willingness to work evenings and weekends. This shows that you understand the demands of the job and are committed to being a reliable team member.
✨Embrace the Atmosphere
Express your passion for football and the excitement of working at a renowned stadium. Share why you want to be part of the match-day experience and how you can contribute to creating a vibrant atmosphere for fans. This enthusiasm can set you apart from other candidates.