At a Glance
- Tasks: Assist fans with ticket purchases and provide top-notch customer service on match days.
- Company: Join the iconic West Ham United F.C. at London Stadium.
- Benefits: Earn £13.85/hour, enjoy flexible shifts, and get 25 days annual leave plus your birthday off.
- Other info: Perfect for students seeking flexible work around their studies.
- Why this job: Experience the electric atmosphere of match days while building valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 13 - 16 £ per hour.
Location: West Ham United F.C. London Stadium, Stratford
What’s in It for You?
- £13.85 per hour
- Zero‑hour contract work that fits around your studies or other commitments
- Contract running until end of May 2026
- Potential extension over the summer (we may require additional support throughout summer fixtures)
- Flexible shifts around university, college, A‑level, part‑time or temporary work
- Work at one of the UK’s most iconic stadiums
- Build valuable, transferable CV skills
- Be part of the electric match‑day atmosphere
Perfect For:
- University students
- A‑Level/College students
- Part‑time workers
- Anyone looking for flexible or temporary work
The Role:
We’re recruiting several Match‑Day Ticket Office Assistants to join the team for the 2025/26 football season at London Stadium. You’ll be the first point of contact for supporters purchasing tickets, providing friendly and professional service in a fast‑paced environment.
Your Responsibilities Will Include:
- Assisting fans with ticket purchases
- Handling transactions confidently
- Delivering first‑class customer service
- Working efficiently as part of a vibrant team
- Full training provided – you’ll be fully prepared before your first home game
Requirements:
Fixtures & Flexibility:
- Men’s and Women’s home fixtures will be mainly at London Stadium
- Match days may vary (including evenings and weekends) due to the Premier League broadcasting schedule
- Flexibility is essential but with a zero‑hours contract, you stay in control of your availability
Essential Skills & Experience:
- Customer service experience
- Strong communication skills
- IT literate
- Ability to work under pressure
- Available for evening & weekend home games
- Flexible due to scheduling
- Can‑do attitude
- Willingness to learn
- Passion and interest in the brand
- Ticket office / box office / call centre experience
- Confidence handling transactions
Other Information:
Benefits on Offer:
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and official partner products and services
- Discounted gym membership and onsite fitness room facilities
- Family‑friendly leave policies
- Company social events
EDI Statement:
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination‑free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Safeguarding:
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well‑being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media.
Applications:
To apply, please submit your application via our careers portal: https://www.careers.whufc.com
Deadline: 5pm Monday 9th March 2026
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
Matchday Ticket Office Assistant\'s employer: West Ham United
West Ham United F.C. offers an exciting opportunity for Matchday Ticket Office Assistants to work at one of the UK's most iconic stadiums, providing a vibrant and dynamic work environment. With flexible shifts that accommodate your studies or other commitments, you will gain valuable customer service experience while being part of the electric match-day atmosphere. The company prioritises employee well-being with benefits such as 25 days annual leave, discounted gym memberships, and opportunities for personal growth within a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Ticket Office Assistant\'s
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like West Ham United and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at West Ham United and let us see your personality shine through!
We think you need these skills to ace Matchday Ticket Office Assistant\'s
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and West Ham United.
Get Familiar with Our Brand:Before applying, take some time to learn about West Ham United and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at West Ham United
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress West Ham United.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which West Ham United will surely appreciate.
