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For Companies At a Glance
- Tasks: Support the welfare and holistic development of young footballers in the Academy.
- Company: Join the iconic West Ham United Football Club, a community-focused organisation.
- Benefits: Competitive salary, career growth, and the chance to make a real difference.
- Why this job: Be part of a team that develops not just players, but future leaders.
- Qualifications: Experience in player care or safeguarding, with strong communication skills.
- Other info: Dynamic role with opportunities to attend domestic and international events.
The predicted salary is between 29000 - 41000 £ per year.
Location: Chadwell Heath / Rush Green / Academy House
Hours: Full-Time | 5 days on site | evenings & weekends required
Contract: Permanent
Salary: £34,000 – £37,000 per annum
Reporting to: Head of Safeguarding & Wellbeing (Kate Spencer)
Department: Player Care / Safeguarding & Wellbeing
The Role
At West Ham United, we don’t just develop footballers — we develop people. We’re looking for an Academy Player Care Officer to support the welfare, wellbeing and holistic development of players across our Men’s Academy (U9–U21). Working under safeguarding oversight, you’ll play a key role in supporting young players and their families through academy life, transitions and life beyond football — all delivered The West Ham Way.
What You’ll Do
- Support on the delivery of the Academy Player Care & 360 Hammers LifeSkills programme
- Support age-appropriate workshops and Holistic Hammers days
- Provide guidance and support to players, parents and families
- Support player & parent voice, sharing feedback responsibly
- Assist with inductions, transitions and exit processes
- Work closely within the MDT, sharing and escalating information appropriately
- Support players living at Academy House within safeguarding boundaries
- Attend domestic & international tours and tournaments
- Record welfare and safeguarding information on My Concern
- Contribute to audits, PGAAC compliance and safeguarding supervision
- Engage in CPD in line with Premier League & FA requirements
The West Ham Way
You will:
- Put players and the team first
- Lead with respect, humility and integrity
- Work hard, add value and set standards
- Promote confidence, ambition and personal growth
- Represent the history, values and community of West Ham United
Academy Player Care Officer in London employer: West Ham United
Contact Detail:
West Ham United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Academy Player Care Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at West Ham United on LinkedIn. A friendly chat can give us insider info about the Academy Player Care Officer role and might even lead to a referral.
✨Tip Number 2
Show your passion for player care! When we get the chance to meet in interviews, share personal stories or experiences that highlight our commitment to supporting young players and their families. It’s all about connecting with the club's values.
✨Tip Number 3
Prepare for situational questions! Think about scenarios we might face as an Academy Player Care Officer and how we’d handle them. This shows we’re ready to tackle the challenges head-on and align with The West Ham Way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the West Ham United family.
We think you need these skills to ace Academy Player Care Officer in London
Some tips for your application 🫡
Show Your Passion for Player Care: When writing your application, let your enthusiasm for supporting young players shine through. We want to see how much you care about their wellbeing and development, so share any relevant experiences that highlight your commitment to player care.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who aligns with The West Ham Way, so connect your past roles to our values and mission.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Academy Player Care Officer role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the West Ham family.
How to prepare for a job interview at West Ham United
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Academy Player Care Officer. Familiarise yourself with the key aspects of player welfare, safeguarding, and the specific programmes mentioned in the job description. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your People Skills
As this role involves supporting young players and their families, it's crucial to highlight your interpersonal skills. Prepare examples of how you've successfully communicated or resolved issues in previous roles. This will show that you can build trust and rapport, which is essential in player care.
✨Embrace The West Ham Way
Research the values and culture of West Ham United. Be ready to discuss how you align with their principles of respect, humility, and integrity. Showing that you understand and embody 'The West Ham Way' will set you apart as a candidate who truly fits the club's ethos.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the academy's approach to player care. This not only shows your interest but also gives you insight into whether the club's values align with yours. Ask about their strategies for supporting players during transitions or how they engage with families.
