Safeguarding Manager

Location: London Stadium, London E20 (with some remote flexibility)

Salary: £30,000–£35,000 per annum

Department: Safeguarding

Start Date: As soon as possible (Notice periods apply)

Working Pattern: Matchday & event‑led role including evenings and weekends

The Role

West Ham United is looking for a Safeguarding Manager to assist the Safeguarding Team in creating a safe environment during matchdays, club events, and wider club activities. Working closely with the Head of Safeguarding – Matchday & Events and the broader safeguarding team, the role will promote safeguarding awareness, address safeguarding concerns, and help the Club meet statutory requirements, Premier League standards, and other regulatory obligations. A key part of the role involves supporting safeguarding arrangements during matchdays and events, ensuring appropriate safeguarding oversight in fast‑paced operational environments. This includes managing incidents or concerns, increasing safeguarding visibility, and working with operational teams during fixtures, tournaments, and other club activities. Furthermore, the role will support broader safeguarding coordination across the Club. This involves assisting the Director of Safeguarding with communicating safeguarding updates, monitoring priorities and actions, contributing to audit preparations and reviews, and organising safeguarding education and awareness activities with colleagues and external partners.

Key Responsibilities

• Support the implementation of safeguarding policies across men’s and women’s fixtures, home and away, and club events.
• Assist with risk assessments and safeguarding guidance for matchday activities such as mascots, ball assistants, young supporters and accessible transport services.
• Help manage safeguarding concerns, investigations and referrals to external regulators or statutory authorities.
• Lead and support the Matchday Safeguarding Officer team, ensuring incidents are appropriately responded to and reported.
• Respond to safeguarding alerts from Event Control and provide safeguarding advice to staff where required.
• Deliver pre‑match meetings and safeguarding briefings to operational teams.
• Oversee safeguarding operations in designated areas of the stadium and provide support within Event Control when required.
• Promote safeguarding awareness through training, workshops and staff engagement.
• Maintain accurate safeguarding records and ensure all information is securely stored and recorded on MyConcern in line with GDPR requirements.
• Work collaboratively with internal departments including Supporter Services, Commercial, Marketing and Events to ensure safe systems of work.
• Support the Director of Safeguarding in coordinating updates, audits, policy reviews, safeguarding education and departmental priorities.

Skills & Experience

We welcome candidates from safeguarding backgrounds outside football.

• Strong safeguarding case management experience and professional judgement.
• Knowledge of children and adult safeguarding legislation, statutory guidance and best practice.
• Experience working in fast‑paced or live environments with dynamic risk assessment.
• Experience in monitoring safeguarding compliance and contributing to the development and delivery of safeguarding‑related training.
• Confidence using safeguarding systems such as MyConcern, CPOMS or similar.
• Ability to advise, guide and challenge staff appropriately on safeguarding matters.
• Strong communication skills, including delivering briefings, updates or training.
• Experience contributing to safeguarding audits, policy development or continuous improvement.
• Excellent organisation and ability to manage competing priorities.
• Flexibility to work evenings and weekends around fixtures and events.

Our Commitment

West Ham United is committed to creating a safe, inclusive and respectful environment for children, young people and adults at risk. Staff must support safeguarding regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Safeguarding Commitment

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well‑being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced. The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club’s Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.

EDI Statement

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination‑free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential. Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Benefits on Offer

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and our official partners products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company social events

Applications

To apply, please submit your CV and a supporting statement (up to one page, two if necessary) focusing on your safeguarding experience, judgement and transferable skills via our careers portal: https://www.careers.whufc.com

Deadline: 5pm Monday 23rd March 2026

Applicants are not expected to meet every criterion, and we welcome candidates with strong potential and commitment to safeguarding.

Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.