At a Glance
- Tasks: Join our Retail team as a Sales Assistant, delivering top-notch customer service and boosting sales.
- Company: West Ham United is a historic football club in London, blending tradition with innovation.
- Benefits: Enjoy 25 days annual leave, staff discounts, and opportunities for career growth.
- Other info: Commitment to diversity and inclusion is key; background checks will be conducted.
- Why this job: Be part of an iconic club, thrive in a dynamic environment, and share your passion for football.
- Qualifications: Experience in retail, excellent communication skills, and a passion for football are essential.
The predicted salary is between 24000 - 33600 £ per year.
Company Description
Join the Legacy and Future of West Ham United. Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home — a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.
Our women's team, achieving professional status in 2018, has soared to new heights in the Women's Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.
With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.
As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We’re especially proud to have been awarded the Premier League's Advanced Equality, Diversity, and Inclusion Standard in 2023 — our second consecutive recognition — underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
- Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
- Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
- Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
If you’re ready to bring your passion for Retail and football to one of the world’s most iconic clubs, apply now!
Position
Role: Retail Sales Assistant
Location: West Ham United Stadium Store
Contract Type: Full Time
Hours: 37.5 hours per week
Salary: Competitive
An exciting opportunity has arisen to join West Ham United Football Club’s Retail team as a Retail Sales Assistant at our flagship Stadium Store. This is your chance to be part of a fast-paced, high-energy environment, working for a Premier League club with a proud heritage and a loyal fanbase.
We’re looking for a motivated and customer-focused individual who thrives in a busy retail environment and takes pride in delivering outstanding service. This is an excellent opportunity to grow within a dynamic and expanding retail operation offering real career progression.
Key Responsibilities
- Customer Service & Sales
- Greet every customer warmly and professionally upon entry
- Deliver exceptional service and product knowledge on the shop floor
- Support customers with enquiries and ensure a positive shopping experience
- Promote key products to increase sales and conversion
- Work towards personal and team sales targets with energy and enthusiasm
- Handle difficult or dissatisfied customers professionally and calmly
- Store Operations & Standards
- Assist in the merchandising, ticketing, and tagging of stock
- Replenish best-selling products to maximise availability
- Maintain cleanliness and organisation across the sales floor and stockrooms
- Participate in daily store tidy-up and ensure areas are ready for trade
- Ensure all stock is correctly priced, tagged, and displayed to visual standards
- Support with visual merchandising and shopfloor replenishment activities
- Loss Prevention & Stock Control
- Maintain high awareness of store loss prevention practices
- Observe customer behaviour and report suspicious activity to management
- Assist with stockroom and shopfloor audits as required
Requirements
What We’re Looking For:
- Essential
- Experience in a customer-facing retail role
- Excellent communication and interpersonal skills
- Ability to work under pressure in a high-volume, fast-paced store
- Strong attention to detail and personal accountability
- Understanding of loss prevention procedures
- Confident working to sales targets
- Proficient in Microsoft Word and Excel
- Desirable
- Experience using EPOS or till systems
- A passion for football and the West Ham United brand
- Strong written English and numeracy skills
Why Join Us?
As Part Of The West Ham United Family, You’ll Not Only Enjoy Working In a Unique And High-profile Environment, But You’ll Also Benefit From Opportunities for staff benefits and career progression within our expanding retail operation. A role where your passion and personality can shine every matchday and beyond.
Other information
- Benefits on offer (may vary based on contract type and location)
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and our official partners products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company Social events
Safeguarding
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.
EDI Statement
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
How To Apply
To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for. The deadline for applications is Midday Friday 11th July 2025. Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact [email protected]
Retail Sales Assistant- Flagship Store. in London employer: West Ham United FC
West Ham United offers an exceptional working environment at our flagship Stadium Store, where passion for football meets a commitment to inclusivity and employee growth. With a focus on diversity, health, and career progression, we provide our staff with competitive benefits, including generous annual leave, staff discounts, and opportunities to thrive in a dynamic retail setting. Join us in the heart of London and be part of a club that values your contributions and fosters a vibrant team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant- Flagship Store. in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like West Ham United FC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like West Ham United FC!
We think you need these skills to ace Retail Sales Assistant- Flagship Store. in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at West Ham United FC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at West Ham United FC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show West Ham United FC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at West Ham United FC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
