At a Glance
- Tasks: Assist supporters with ticketing and provide top-notch customer service on matchdays.
- Company: Join the team at one of the UK's most iconic sporting venues.
- Benefits: Paid at London Living Wage, 25 days leave, and awesome staff discounts.
- Other info: Full training provided; perfect for those looking to gain experience in events.
- Why this job: Be part of a vibrant matchday team and enhance your customer service skills.
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Position Summary: Matchday Ticketing & Turnstile Assistant – London Stadium, Stratford, London.
Key Responsibilities:
- Assist supporters with ticket purchases, collections and ticketing enquiries.
- Provide professional and friendly customer service at all times.
- Operate ticket scanning equipment and turnstile systems accurately.
- Serve as the first point of contact for supporters entering the stadium.
- Support matchday and non‑matchday Ticket Office operations.
- Ensure supporters are directed to the correct areas of the stadium.
- Work closely with Safety Stewards and Stadium Operations staff.
- Help maintain safe, secure and efficient entry procedures.
- Attend pre‑match briefings and follow operational instructions.
- Report incidents, concerns or operational issues to supervisors.
- Complete sign‑in, sign‑out and availability requirements in accordance with club procedures.
- Undertake additional duties as reasonably requested by management.
Qualifications:
- Excellent customer service skills.
- Strong communication skills.
- Friendly, approachable and professional manner.
- IT literate and confident using technology.
- Ability to work under pressure in a fast‑paced environment.
- Reliable, punctual and flexible.
- Ability to follow procedures and instructions.
- Strong awareness of safety and security requirements.
- Ability to work effectively as part of a team.
- Positive attitude and willingness to learn.
- Available to work evenings, weekends and home fixtures.
Requirements:
- Age 18 years or older.
- Full training will be provided.
Additional Requirements:
- Commit to equity, diversity, and inclusion as outlined in the organisation’s approach.
- Commit to safeguarding and well‑being of children, young people, and vulnerable adults, including background checks and reporting procedures.
Benefits:
- Paid at the London Living Wage (LLW).
- Work at one of the UK's most iconic sporting venues.
- Gain valuable experience in customer service, ticketing and event operations.
- Receive comprehensive training and ongoing support.
- Develop transferable skills including communication, teamwork, IT, problem‑solving and time management.
- Become part of a professional and welcoming matchday team.
- Play a key role in delivering an outstanding supporter experience.
- 25 days annual leave plus your birthday off.
- Pension and life insurance.
- Healthcare cash scheme.
- Travel season ticket loan.
- Cycle to work scheme.
- Priority access to apply for match tickets.
- Discounted season tickets.
- Staff discounts in the club store, café and official partners.
- Discounted gym membership and onsite fitness room facilities.
- Family friendly leave policies.
- Company social events.
Matchday Ticketing & Turnstile Assistants employer: West Ham United FC
Join our dynamic team at the London Stadium as a Matchday Ticketing & Turnstile Assistant, where you will be part of one of the UK's most iconic sporting venues. We pride ourselves on fostering a professional and welcoming work culture that values equity, diversity, and inclusion, while offering comprehensive training and development opportunities to enhance your customer service and operational skills. Enjoy competitive benefits including paid annual leave, healthcare schemes, and staff discounts, all while playing a vital role in delivering an outstanding experience for our supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Ticketing & Turnstile Assistants
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like West Ham United FC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at West Ham United FC and let us see your personality shine through!
We think you need these skills to ace Matchday Ticketing & Turnstile Assistants
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and West Ham United FC.
Get Familiar with Our Brand:Before applying, take some time to learn about West Ham United FC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at West Ham United FC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress West Ham United FC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which West Ham United FC will surely appreciate.
