At a Glance
- Tasks: Welcome fans, ensure safety, and provide excellent customer service on matchdays.
- Company: Join West Ham United, one of England's iconic football clubs.
- Benefits: Enjoy 25 days annual leave, staff discounts, and ongoing development opportunities.
- Other info: Be part of a diverse team committed to safety and inclusion.
- Why this job: Kickstart your stewarding career in a vibrant football environment.
- Qualifications: Must be 18+, reliable, friendly, and ready to work weekends.
The predicted salary is between 12 - 12 £ per hour.
West Ham United is a professional football club based in London.
Locations: London Stadium, Chadwell Heath (RM6), Rush Green (RM7), Little Heath (RM6).
Salary: London Living Wage (LLW).
Working hours:
- Chadwell Heath: Monday‑Friday 16:00 – 21:00; Saturday 08:00 – 17:00
- Rush Green (Academy Matches): 16:30 – 22:30
- Little Heath (Academy Matches): 09:00 – 15:00; Most weekends (Saturday & Sunday)
Hours shown are average timings and may vary depending on fixtures and events.
Age Requirement: Applicants must be 18 years or older.
DBS Check: Enhanced DBS Check Required for all positions.
About the role: West Ham United is looking for enthusiastic and dedicated individuals to join our Matchday Stewarding Team across our venues in Essex and East London. This is an exciting opportunity to begin or further develop your stewarding career while representing one of England's most iconic football clubs. We are looking for people who can help deliver a safe, welcoming and enjoyable experience for supporters, players, staff and visitors.
Key Responsibilities:
- Welcoming supporters and visitors
- Providing guidance, information and directions
- Acting as the first point of contact for customers
- Delivering excellent customer service
- Monitoring crowd safety and security
- Managing entry and exit points
- Checking tickets and accreditation
- Preventing unauthorised access
- Managing conflict professionally
- Working effectively as part of a team
Qualifications:
- Age 18 or older
- Reliable and punctual
- Friendly, approachable and professional
- Excellent communication skills
- Flexible to work evenings and weekends
- Smart appearance
- Positive and proactive attitude
- Willingness to learn and develop
- Comfortable working outdoors in all weather conditions
Benefits:
- Work across professional football, academy and development squad environments
- Gain valuable stewarding and customer service experience
- Receive ongoing support and development opportunities
- Be part of a professional and welcoming team
- 25 days annual leave plus birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and official partner products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company social events
Equity, Diversity and Inclusion Statement: The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination‑free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential. Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
Safeguarding Statement: The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club, is responsible for ensuring the safety and well‑being of vulnerable individuals. Successful candidates must undergo essential background checks before starting employment, including the type of DBS check required for the position. The successful candidate agrees to proactively identify and respond appropriately to any concerns, and to follow the Club’s Safeguarding reporting procedures, reporting allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk within 24 hours or as otherwise directed.
How to apply: To apply, please submit your application via our careers portal: https://www.careers.whufc.com. Deadline: 5pm Friday 26th June 2026. Interview date – in person at Chadwell Heath Monday 6 July. Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
Matchday Stewards employer: West Ham United FC
West Ham United is an exceptional employer, offering a vibrant work culture where you can be part of a professional football club that values safety, inclusivity, and community spirit. As a Matchday Steward, you'll gain invaluable experience in customer service and crowd management while enjoying benefits such as 25 days of annual leave, discounted season tickets, and opportunities for personal development within a supportive team environment. Join us at our iconic London Stadium and contribute to creating memorable matchday experiences for fans and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Stewards
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like West Ham United FC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at West Ham United FC and let us see your personality shine through!
We think you need these skills to ace Matchday Stewards
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and West Ham United FC.
Get Familiar with Our Brand:Before applying, take some time to learn about West Ham United FC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at West Ham United FC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress West Ham United FC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which West Ham United FC will surely appreciate.
