Matchday Sales Assistants (16+) | Disability Support Assistants (18+) | Supporter Liaison Off[...]

West Ham United FC is committed to equality, inclusion, and safeguarding children and vulnerable adults. We are proud to be a Disability Confident Leader and we actively promote equality of opportunity across all areas of our organisation. All appointments are subject to safer recruitment processes, including DBS Enhanced Disclosure where applicable. We are currently recruiting enthusiastic, reliable, and customer‑focused individuals to join our matchday teams at the London Stadium.

We are recruiting Matchday Sales Assistants (16+), Disability Support Assistants (18+), and Supporter Liaison Officers (18+). All roles require availability for West Ham United Men’s Home Matchdays as a minimum. Other opportunities may include women’s fixtures, academy matches, and club events.

As a Matchday Sales Assistant, you will support the Stadium Store team in delivering an excellent retail experience for supporters on matchdays, acting as a proud ambassador for West Ham United.

• Welcoming and engaging supporters in a friendly, professional manner
• Operating tills and processing transactions accurately
• Supporting stock replenishment and merchandising
• Assisting with shirt printing and product personalisation
• Maintaining high standards of store presentation and cleanliness
• Supporting colleagues and management during busy periods
• Carrying out general retail duties as required

• A member of the store security team escorts under‑18 staff to Stratford Station after shifts
• Under‑18 staff are required to text the store mobile to confirm safe arrival home

Job Purpose: To support accessibility across the Stadium, assisting supporters from arrival through to departure, ensuring every fan feels supported and included.

• Providing a friendly, visible presence inside and outside the stadium
• Assisting supporters with accessible needs, including entry, seating, and movement around the stadium
• Supporting queries, concerns, and matchday feedback
• Acting as an advocate for accessibility and inclusion
• Working closely with stewards and stadium operations teams
• Remaining calm and professional in high‑pressure or sensitive situations
• Sharing knowledge of the Club and stadium to enhance supporter experience

As a Supporter Liaison Officer, you will act as a key point of contact between supporters and the Club, helping ensure a positive and seamless matchday experience.

• Engaging with supporters and providing information and assistance
• Acting as a visible point of contact inside and outside the stadium
• Handling queries, feedback, and concerns professionally and efficiently
• Supporting communication between supporters and Club departments
• Promoting a safe, inclusive, and welcoming environment
• Resolving issues quickly and effectively
• Working closely with stadium operations and matchday staff

• Confident communicators with a positive, can‑do attitude
• Passionate about delivering excellent supporter experiences
• Calm under pressure in busy, fast‑paced environments
• Empathetic, approachable, and solution‑focused
• Strong team players with a flexible approach
• Reliable and committed to working all scheduled home matchdays

• Pay in line with London Living Wage
• Full training and ongoing support
• Uniform provided (where applicable)
• Lunch voucher (where applicable)
• Staff discount in the Club Store and West Ham Coffee Shop
• Opportunity to work at a Premier League football club
• A supportive, inclusive, and exciting matchday environment

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café and official partner products and services
• Discounted gym membership and onsite fitness room facilities
• Family friendly leave policies
• Company social events

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination‑free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential. Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well‑being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced. The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.

Interview date: London Stadium, Tuesday 14 July. To apply, please submit your application via our careers portal: careers.whufc.com. Deadline: 5 pm Friday 3rd July 2026. Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.