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For Companies At a Glance
- Tasks: Lead the Lakeside Store team, ensuring exceptional customer service and achieving sales targets.
- Company: Join West Ham United FC, a historic club with a vibrant football culture in London.
- Benefits: Enjoy 25 days annual leave, staff discounts, and access to match tickets.
- Why this job: Be part of a dynamic team at a club committed to inclusivity and career growth.
- Qualifications: 2 years retail experience required; passion for football is a plus!
- Other info: Immediate start available; apply now to join our exciting journey!
The predicted salary is between 24000 - 36000 £ per year.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
- Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
- Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
- Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
The Role
As a Key Holder, you will assist in the day-to-day running of the store, support in achieving sales targets and store KPIs, and act as a leader on the shop floor. You will provide supervisory cover in the absence of management, helping to drive a service-led culture and maintain operational excellence across all areas of the store.
Key Responsibilities:
- Sales & Profitability: Contribute to achieving and exceeding store budgets and KPIs, review and monitor individual and team targets daily, analyse trading reports and act on sales trends, bestsellers, and underperforming lines.
- Customer Experience: Lead by example in delivering exceptional customer service, support and guide the team to exceed customer expectations, champion a customer-first culture and ensure team adherence to service standards.
- Visual Merchandising & Store Standards: Support and maintain visual merchandising standards in line with guidelines, ensure stock replenishment is timely and effective to maximise sales potential.
- Team Support & Leadership: Provide day-to-day guidance and coaching to the sales team, motivate staff to deliver consistent, high-quality performance.
- Operational & Administrative Duties: Support with opening and closing of the store, perform cash handling, banking, payroll and till reconciliation.
- Loss Prevention: Promote awareness of loss prevention across the team, participate in regular audits and stock control procedures.
Requirements:
Experience - Essential: Minimum of 2 years’ experience in a retail environment, strong selling skills and an understanding of visual merchandising, excellent customer service and interpersonal skills.
Benefits on offer:
- 25 days annual leave plus your birthday off
- Pension and life insurance
- Healthcare cash scheme
- Travel season ticket loan
- Cycle to work scheme
- Priority access to apply for match tickets
- Discounted season tickets
- Staff discounts in the club store, café and our official partners products and services
- Discounted gym membership and onsite fitness room facilities
- Family friendly leave policies
- Company Social events
Safeguarding: The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders.
EDI Statement: The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity.
How to Apply: To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.
Key Holder- Lakeside Store employer: West Ham United FC
Contact Detail:
West Ham United FC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder- Lakeside Store
✨Tip Number 1
Familiarise yourself with West Ham United's history and values. Understanding the club's culture and commitment to inclusivity will help you connect with the team during interviews and demonstrate your genuine interest in being part of their legacy.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've successfully met sales targets or improved customer service in previous roles. This will highlight your ability to contribute to the store's performance right from the start.
✨Tip Number 3
Be ready to discuss your leadership style and how you motivate a team. As a Key Holder, you'll need to lead by example, so think of instances where you've successfully guided others and created a positive work environment.
✨Tip Number 4
Prepare questions that reflect your enthusiasm for the role and the club. Asking about future initiatives or how the store plans to enhance customer experience shows you're not just interested in the job, but also in contributing to the club's growth.
We think you need these skills to ace Key Holder- Lakeside Store
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Key Holder position. Tailor your application to highlight relevant experience and skills that align with what West Ham United FC is looking for.
Craft a Strong Supporting Statement: In your supporting statement, clearly express your motivation for applying. Discuss your passion for retail and football, and how your previous experience makes you a suitable candidate for this role.
Highlight Relevant Experience: Make sure to emphasise your retail experience, especially any supervisory roles or key holder responsibilities. Use specific examples to demonstrate your strong selling skills and customer service abilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and supporting statement. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at West Ham United FC
✨Know the Club's Values
Before your interview, make sure you understand West Ham United's core values of inclusivity, excellence, respect, and innovation. Demonstrating your alignment with these values can show your commitment to the club's culture.
✨Showcase Your Retail Experience
Be prepared to discuss your previous retail experience in detail. Highlight specific examples where you've successfully met sales targets or improved customer service, as this role requires strong selling skills and a customer-first approach.
✨Demonstrate Leadership Skills
As a Key Holder, you'll need to lead by example. Share instances where you've motivated a team or handled a challenging situation effectively. This will illustrate your capability to support and guide the sales team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints or operational challenges. Practising responses to common scenarios can help you articulate your thought process clearly during the interview.
