Facilities Manager

At the heart and soul of London since 1895, West Ham United is a dynamic, fan-focused football Club constantly moving forward but always with an eye on the past.

Our home at the London Stadium has a capacity of 62,500, making it one of the biggest club Stadia in the country. However, our tickets are the lowest priced for London-based clubs in the Premier League, echoing objectives to create Affordable Family Football.

In 2018, our Women’s team gained professional status for the very first time, jumping 2 divisions and competing in the Women’s Super League (WSL), the premier division of women’s football in England. After finishing a respectable 7th, the team enjoyed particular success in the FA Cup, reaching the final of the competition, eventually being beaten by 2017 winners Manchester City.

In April 2019, we opened our brand-new Academy facility based at Chadwell Heath, which will help to bring through some of the very best talents in the area. The recent emergence of First Team Players Declan Rice and Ben Johnson is a testament to the work already being done at the Academy.

On the business side, we are continuing to create a Stadium our supporters can call home, with the renaming of the Billy Bonds Stand and Claret and Blue pitch surrounding amongst the latest developments. Additionally, the Club has achieved the Disability Confident Leader status.

The Club employs a constantly growing workforce of approximately 300 core staff and 500 Foundation and events staff, and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.

In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard, recognising the Club’s ongoing dedication and commitment to equality, diversity, and inclusion (EDI). It is the second time West Ham United has received the award, which is the top accolade that can be achieved by Premier League clubs, having first been presented with the Advanced level in 2020.

Position:
Role: Facilities Manager
Location: Foundation- Beckton
Contract: Full Time
Salary: Competitive

West Ham United Foundation is looking for an experienced Facilities Manager to report to the Head of Safeguarding & Operations and lead the facilities team within the department.

The successful candidate will support the preparation for the opening of our redevelopment community headquarters in Beckton, Newham.

The new Foundation hub, scheduled to reopen in Spring 2025, will see us double our footfall through the site and be an inclusive, welcoming, and safe space for all.

The Facilities Manager will oversee the ongoing maintenance, security, and overall operation of the facility including the 3G pitch.

West Ham United Foundation provides more than 35 programmes and initiatives across East London, Essex, and International areas, engaging 50,000 participants per season.

This role involves facility management to support people, processes, facility control, and technology. As well as the day-to-day operational duties, this job role is to ensure that the building is safe and compliant.

The Facilities Manager will be an integral part of our team, working closely with all Foundation staff, beneficiaries, stakeholders, contractors, external suppliers, and visitors. Your expertise in facilities management will be highly valued as we strive to adopt inclusive practices across all departments and areas of Operations. This collaborative approach is key to our success, and we look forward to welcoming you to our team.

Requirements:
MAIN DUTIES:
Duties/Responsibilities:

• To be responsible for the day-to-day operation of facilities including:
• Delivering the highest standards of Health & Safety ensuring the Foundation Hub is operating in a safe environment and all records updated as necessary, including environmental, health, and security standards to keep all users safe.

• Oversee CCTV, site security, access control, and liaise with the IT department.
• Acting as keyholder and ensuring the security of facilities is maintained at all times.
• Oversee and agree contracts for services including security, cleaning, catering, technology, booking systems, and waste disposal.
• Management of multi-disciplinary teams of staff including WHUF Front of House Leisure Assistants and External Contractors for cleaning, maintenance, grounds, and 3G pitch.

• Supervision of staff and customers on site.
• Support with satellite sites that WHUF Staff work at.
• Ensuring all daily Health & Safety requirements are met.
• Ensure all equipment, plant, and mechanical systems are managed in line with manufacturers’ recommendations. Organise and manage Service Level Agreements, pre-planned, and reactive maintenance.

• Delivering an exceptional level of customer service that includes dealing with enquiries, responding to complaints, and reacting to emergencies.
• Managing staff kit procurement, distribution, and stock taking.
• Distribution of Staff Monthly Timesheets.
• Overseeing the facility and pitch booking system and ensuring all Customers are provided with services in accordance with their bookings and oversight of invoicing.

• Management of Membership Database.
• Budget management.
• Overseeing and being part of a staffing rota that ensures the facilities remain open during operating hours and there are adequate staff to deliver the programme of activities & events.
• Working with the Foundation Safeguarding Team and acting as Safeguarding lead for the Facilities when required.
• Lead the facilities team and support with the recruitment, training, and development of staff. Carry out appraisals for designated staff.
• Attend any working groups as required.
• High degree of professionalism and integrity, and uphold the values of West Ham United Foundation.
• Oversee the stock control and ordering of all purchases required to operate the facilities including vending, cleaning, marketing materials, and equipment.

• Monitor and guide staff in completing risk assessments and daily H&S checks.
• Support with the strategic planning and implementation of a facilities operational plan.
• Manage any weekly/monthly checks required to ensure the facilities are compliant e.g. Fire, Water Management.

PERSON SPECIFICATION:
Qualification/Education/ Experience:

• Facilities Management Qualifications – (ILM or BIFM) (E)
• NEBOSH qualification desirable or alternative minimum Level 2 H&S qualification. (E)
• Relevant professional qualifications or memberships (E)
• Good standard of Information & Communication Technology skills (E)
• Evidence of continuous professional development. (E)

Experience:

• Proven track record of working in operational management, ideally within Sport, Education, and/or Leisure sectors and of successfully managing a team of people. (E)
• Experience of 3G Pitch maintenance. (E)
• Experience of working collaboratively within the community. (E)
• Knowledge / experience of Health & Safety, ideally within a Sport/Education/ Leisure environment. (E)
• Experience of CRM/Booking/Membership systems. (E)
• Experience of financial systems and budget management. (E)

Specialist Training:

• First Aid at work qualification (E)
• Safeguarding qualification (E)
• Any operational / leisure-based training (D)
• CSCS Card. (D)

Aptitude or Skill:

• Ability to understand the needs of customers and be able to deliver exceptional customer service. (E)
• Great teamwork and leadership skills. (E)
• Strong Administrative skills. (E)
• Commercial awareness. (E)
• In-post training may be available to aid skills development. (E)

Personal Characteristics:

• Highly motivated and the ability to work with minimal supervision (E)
• A level of physical fitness considered reasonable for this role including the ability to set up sports equipment (E)
• Good communicator with good interpersonal skills (E)
• Ability to work unsupervised and make decisions (E)
• Committed to the WHUF core values: Respect, Courage, Tenacity, Perseverance, and Resilience. (E)

Special Terms:

This post is subject to an Enhanced DBS check. Evening and weekend work will be required.

Working in different locations:

Based at WHUF Beckton but there may be times that travel is required.

Other information:
Benefits on offer (may vary based on contract type and location)

• 25 days annual leave plus your birthday off
• Pension and life insurance
• Healthcare cash scheme
• Travel season ticket loan
• Cycle to work scheme
• Priority access to apply for match tickets
• Discounted season tickets
• Staff discounts in the club store, café, and our official partners’ products and services
• Discounted gym membership and onsite fitness room facilities
• Family-friendly leave policies
• Company Social events

EDI Statement:

Our club’s history is rooted in a solid commitment to equity, diversity, and inclusion, and we openly strive to be leaders in promoting EDI values. West Ham United is tactical in its approach to addressing inequity and prioritising the undertaking of meaningful and lasting change for all.

We prioritise removing barriers to attracting and engaging the best talent from all communities. We are proactive in creating equal access to opportunities and benefits for everyone and a discrimination-free environment where everyone experiences being treated with dignity and respect regardless of their background, circumstances, or protected characteristics.

Safeguarding:

At our Club and Foundation, we advocate a proactive approach to ensure every child and adult has the right to experience safety and be treated with care, respect, and dignity. Therefore, we prioritise protection from harm and promote safeguarding good practice and compliance as an integral part of all our operations and engagement. This includes conducting robust, safer recruitment checks to identify any potential risks associated with individuals who may pose a threat to children or adults who are at risk of harm.

Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. It is non-negotiable to remain vigilant, promptly report any concerns as outlined in our safeguarding policies and guidelines, and take decisive action to prevent harm, abuse, and neglect. Each person must actively contribute to creating a safe environment for everyone.

Submission task:

• CV
• A one or two-page cover letter outlining your interest in the position and why you are a good fit. Please also reflect on the fact that this role is the Facilities Manager for the Foundation, which is the charitable arm of West Ham United FC, and where your experience and interest fits within Community Engagement and initiatives rather than Elite Sport.

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